Air Logistics Operational Care Specialist

It''s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers'' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Join our dynamic Air Logistics team as an Operational Care Specialist, where you will play a critical role in ensuring the seamless coordination and execution of international air shipments. In this role, you will be responsible for managing end-to-end operational activities, from booking and documentation to shipment monitoring and exception management.

You will collaborate closely with customer care teams, carriers, and internal stakeholders to deliver high-quality service, meet transit time requirements, and drive operational excellence. This is an exciting opportunity for a detail-oriented professional who thrives in a fast-paced, customer-focused logistics environment.

How you create impact

• Coordinate and manage airfreight shipments from booking through final delivery
• Ensure all shipments are executed accurately, efficiently, and within agreed timelines
• Prepare and process all required shipping documentation in compliance with regulations
• Monitor shipment progress and proactively manage any deviations or disruptions
• Maintain accurate and timely updates in operational systems, including cost data
• Review and validate customer instructions, resolving discrepancies when needed
• Collaborate with customer care teams to meet specific transport and service requirements
• Secure competitive rates and capacity with approved carriers and partners
• Maintain effective communication with all internal and external stakeholders
• Work closely with gateways, warehouses, customs teams, and vendors to ensure smooth operations
• Monitor carrier performance and escalate issues where service levels are not met
• Support cost optimization initiatives to maximize profitability
• Contribute to process improvements and system enhancements
• Participate in new customer implementations to ensure smooth operational handover
• Ensure compliance with air transport regulations, company standards, and industry guidelines

What we would like you to bring

• Background in freight forwarding, logistics, or air logistics operations
• Strong analytical, organizational, and time management skills
• Effective communication skills with the ability to coordinate across multiple stakeholders
• High attention to detail with strong problem-solving capabilities
• Customer-focused mindset with a proactive, "can-do" attitude and ability to work under pressure

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-UT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.