Air Logistics Operational Care Specialist

Kuehne_Nagel

Atlanta, GA

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JOB DETAILS

SALARY

$26–$30 Per Hour

SKILLS

Air Cargo, Automation, Aviation Industry, Communication Skills, Community Support, Cost Control, Customer Support/Service, Detail Oriented, Discrepancy Report, Documentation, Freight Forwarding, Green Transportation, Healthcare, Industry Standards, Logistics, Medical Products, Organizational Skills, Performance Analysis, Process Improvement, Profit & Loss, Regulatory Compliance, Regulatory Requirements, Sales, Sales Operations, Systems Administration/Management, Time Management, Warehousing

LOCATION

Atlanta, GA

POSTED

2 days ago

**It's more than a job**As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you aremaking small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.**‎**The Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). Securing buy rates (when required), as well as capacity with qualified carriers/partners and or via the KN gateways is critical. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.**How you create impact**+ Manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables+ Follows the communication concept for effective communication with stakeholders+ Monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs+ Review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies+ Promptly report problems, operational disputes or discrepancies to supervisors or managers+ Collaborates with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed+ Monitors operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered+ Collaborates with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical+ Maximize profitability through cost optimization+ Active participant in process improvement identification, and implementing changes+ Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations**What we would like you to bring**+ 3+ years of air logistics business unit experience handling air shipments (import)+ 2+ years of freight forwarding industry experience+ A high level of attention to details is a necessary, coupled with communication and organizational skills.+ The Operational Care Specialist must demonstrate Airfreight Knowledge, must have a "can do" and service related mentality+ Ability to communicate and coordinate with suppliers and partners.+ Adherence to regulatory requirements is a must, and this is accompanied by a knowledge of industry specific guidelines.+ Flexibility and an ability to work under pressure are necessary.This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.**What's in it for you**Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Hourly wage will be betwen 26.000 and 30.00 per hour. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.**Who we are**Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

Air Logistics Operational Care Specialist

Kuehne_Nagel

Atlanta, GA

About the Company

Kuehne_Nagel

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