Air Import Supervisor

Job Title: Air Import Supervisor

Job Location: Chicago, IL

Overview:
We have an exciting opportunity for an Air Import Supervisor to lead the end-to-end performance and profitability of our local Air Freight Import team, including Operations and Customer Service. This role ensures operational excellence, regulatory compliance, and outstanding customer experience while driving team performance and growth.

Key Responsibilities:

• Oversee and manage all Air Freight Import processes, ensuring efficiency and compliance.
• Act as the primary escalation point for customer import shipments; manage financial performance and drive KPIs to achieve customer satisfaction.
• Ensure adherence to safety, security, and best practices for shipments and staff.
• Collaborate with internal teams (Gateway, Trucking, Handling) for seamless service and process improvements; partner with Sales to support business growth through meetings and customer calls.
• Review month-end reports, monitor P&L, and manage open AP/AR; escalate carrier performance issues as needed.
• Lead and develop the team: hiring, coaching, training, and performance management.
• Assign tasks, set deadlines, and ensure compliance with organizational policies and performance standards.
• Work effectively with and motivate a unionized workforce in accordance with the Collective Bargaining Agreement.

Skills & Requirements:

• 4+ years in freight forwarding (Airfreight and/or Import experience preferred).
• 1+ years in a leadership or supervisory role strongly preferred.
• Proficiency in Microsoft Excel; CargoWise experience is a plus.
• Experience in a unionized environment is an advantage.
• Excellent communication skills (verbal, written, and presentation).
• Strong computer skills: Microsoft Suite (Excel, Word, PowerPoint, Outlook).
• Proven leadership ability: driving KPIs, fostering engagement, and building high-performing teams.
• Ability to coach, train, and mentor staff for success.

Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)