Job Title: Air Import Supervisor
Job Location: Chicago
Overview
We have an exciting opportunity for an Air Import Supervisor to lead the end-to-end performance and profitability of our local Air Freight Import team, including Operations and Customer Service. This role ensures operational excellence, regulatory compliance, and outstanding customer experience while driving team performance and growth.
Key Responsibilities
• Oversee and manage all Air Freight Import processes, ensuring efficiency and compliance. • Act as the primary escalation point for customer import shipments, manage financial performance, and drive KPIs to achieve customer satisfaction. • Ensure adherence to safety, security, and best practices for shipments and staff. • Collaborate with internal teams, Gateway Trucking, Handling, for seamless service and process improvements, partner with Sales to support business growth through meetings and customer calls. • Review month-end reports, monitor P&L, and manage open APAR, escalate carrier performance issues as needed. • Lead and develop the team, hiring, coaching, training, and performance management, assign tasks, set deadlines, and ensure compliance with organizational policies and performance standards. • Work effectively with and motivate a unionized workforce in accordance with the Collective Bargaining Agreement.
Skills & Requirements
• 4 years in freight forwarding, Airfreight, and/or Import experience preferred. • 1 year in a leadership or supervisory role strongly preferred. • Proficiency in Microsoft Excel, CargoWise experience is a plus. • Experience in a unionized environment is an advantage. • Excellent communication skills, verbal, written, and presentation. • Strong computer skills, Microsoft Suite, Excel, Word, PowerPoint, Outlook. • Proven leadership ability, driving KPIs, fostering engagement, and building high-performing teams. • Ability to coach, train, and mentor staff for success.
Pay Range: $67,222.50 - $91,630.00 Based on Experience
Benefits
• All Non-Union Employees • Compensation: Competitive base salary plus role-dependent performance-based incentives. • 401k Match: 1-for-1 match up to 4 quarterly, 2 annual base contribution. • Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. • Medical • Comprehensive plans covering preventive care, inpatient, outpatient services, and prescriptions. • Vision: Optional coverage for exams, frames, and contacts. • Dental: Optional coverage for preventive, basic, and major services. • Paid Time Off • 7 major holidays • 8 floating holidays and accrued vacations • Sick days
Why Join DHL Global Forwarding
At DHL Global Forwarding, we invest in our employees growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the worlds leading logistics provider, operating in 220 countries. DHL Global Forwarding, DGF, is a global leader in air and ocean freight, with 30,000 employees, ensuring seamless transport and supply chain solutions. Explore careers with us.
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Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.