Job TitleAir Import AgentJob LocationIndianapolis INAs anAir Import Agentyou will be responsible for the movement of our customers air import shipments. You will be the main point of contact for coordination between customers shipment imports and shipping carriers.Key ResponsibilitiesExecute import orders by confirming arrival times coordinating with customs brokerage inputting data and dispatching deliveries.Build strong customer relationships by responding promptly to inquiries via phone email fax and mail.Work with air and ground transportation partners to manage inbound shipmentsReceive and track purchase orders POs from importers and overseas offices for pending air shipments.Retrieve shipment details prepare and manage all documentation for cargo release and perform accurate data entry for each shipment.Communicate with air carriers to ensure timely release of freight.Notify customers and customs brokers of arrival and charges due provide accurate job costing forecasts and perform billing to customers andor other offices.Set up and coordinate deliveries to customers ensuring timely and efficient service.Handle and manage all customer contact at the file level regarding exceptions and escalations.Answer all customer inquiries in accordance with Customer Service Policy standards.Proactively increase customer satisfaction and business share through regular communication and service excellence.Assist the import agent team in completing tasks and projects as required.Assign work set completion timelines review work and provide feedback to management on team performance.Perform additional duties and projects as directed.Process daily DHL Air Product ThermoNet shipments in full compliance with Air Product and GxP guidelines.Organize pickup and delivery for customers ensuring adherence to cSOPs and internal SOPs.Provide freight documents and monitor inboundoutbound cold chain processes acting as escalation point for the central monitoring team.Handle operational escalations and provide required information for LifeTrack SOP and PMR creation.Ensure all duties are performed in accordance with cSOPs and regulatory requirements.Skills & RequirementsExceptional customer service skills with strong communication and problem-solving abilities.Detail-oriented with excellent organizational and follow-up skills.Proficient in MS Office products.Experienced in handling international freight forwarding shipments.Trained and certified for DHL ThermoNet shipments under GxP guidelines.Pay Range19.39 - 25.85hr. Based on ExperienceBenefits All Non-Union EmployeesCompensationCompetitive base salary plus role dependent performance-based incentives.401k Match1-for-1 match up to 4 quarterly 2 annual base contribution.Stock Purchase PlanAbility to purchase Deutsche Post AG shares at a discounted rate.MedicalComprehensive plans covering preventive care inpatientoutpatient services and prescriptions.VisionOptional coverage for exams frames and contacts.DentalOptional coverage for preventive basic and major services.Paid Time Off7 major holidays 8 floating holidays and accrued vacationsick days.Why Join DHL Global ForwardingAt DHL Global Forwarding we invest in our employees growth providing training guidance and career advancement opportunities. We believe in buildingcareers not just jobs and empowering our team to develop skills and achieve long-term success.Be part of DHL Group the worlds leading logistics provider operating in220 countries. DHL Global Forwarding DGF is a global leader in air and ocean freight with30000 employeesensuring seamless transport and supply chain solutions. Explore careers with usDHL Careers.Equal Opportunity EmployerDHL Global Forwarding is committed toequal employment opportunities evaluating all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other legally protected characteristics.Work AuthorizationApplicants must belegally authorized to work in the United States.Visa sponsorship is not availablefor this role.LI-RL2