Title: AI UX/Product Design & Enablement Specialist
Location: 1305 W WT Harris Blvd Charlotte, NC
Alternate Locations: Irving, TX
Duration: 6 months
Work Engagement: W2
Work Schedule: 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
We are seeking a highly organized and innovative contractor to support the development of an AI-powered sales enablement platform. This role will partner cross-functionally with stakeholders across Product, Sales, Marketing, Pricing, and Operations to build and maintain a robust library of AI prompts, workflows, and use cases.
The ideal candidate combines UX/UI expertise, AI tool proficiency, and strong project/stakeholder management skills to deliver high-quality, scalable solutions.
Responsibilities:
Manage multiple AI content and prompt engineering projects simultaneously, ensuring timelines and quality standards are met
Collaborate with subject matter experts to gather source materials, conduct interviews, and identify documentation gaps
Design, structure, and organize content to optimize AI grounding, usability, and overall user experience
Develop and maintain a scalable library of AI prompts, workflows, and use cases
Identify opportunities to expand AI adoption across the business through new use cases and innovative solutions
Leverage SharePoint for content management, collaboration, and knowledge sharing
Ensure high-quality outputs by evaluating AI-generated content and refining prompts for accuracy and performance
Qualifications:
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
Hands-on experience in UX/UI or experience design
Proven experience using AI tools (e.g., ChatGPT, Copilot, Claude) with an understanding of prompt engineering and output evaluation
Strong project management and stakeholder management capabilities
Experience working with SharePoint for collaboration and content management
Excellent communication, interviewing, and organizational skills
Self-starter with the ability to work independently and proactively drive initiatives
Strong problem-solving mindset with a focus on innovation
Experience in Product Management (preferred)
Background in financial services or merchant services (preferred)
Experience in UX web design (preferred)
Familiarity with knowledge management, enablement, business analysis, or content strategy
Demonstrated ability to manage time effectively across multiple priorities
Advanced stakeholder communication and collaboration skills
Intermediate to advanced AI competency and practical application in design workflows
Strong UX/UI design principles with a focus on usability and content structure
Expertise in project management and cross-functional collaboration
Ability to translate business needs into scalable AI-driven solutions
Innovative thinker with a proactive and solution-oriented mindset
We believe in our vision and values just as strongly today as we did the first time we put them on paper more than 20 years ago. Staying true to them will guide us toward continued growth and success for decades to come. As you read more about our vision and values, you will learn about who we are, where we’re headed and how every Wells Fargo team member can help us get there.