AI Strategy & Enablement Service Delivery Analyst

AI Strategy & Enablement Service Delivery Analyst

Salary

$81,972.80 - $132,932.80 Annually

Location

390 Robert St. N St. Paul, MN

Job Type

Full-Time

Job Number

2026-00210

Division

Regional Administration

Department

IS-Admin

Opening Date

06/11/2026

Closing Date

6/26/2026 11:59 PM Central

• Description
• Benefits
• Questions

WHO WE ARE

The Regional Administration Division is accepting applications for an AI Strategy and Enablement Service Delivery Analyst. The position services as a bridge between business and operations computer systems and centralized information systems.

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 20 years ahead for the future of the metropolitan area and provide regional parks and trails, transportation, wastewater, and housing services.

More information about us on our website.

We are committed to hiring and supporting a diverse workforce that reflects the communities we serve.

Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140 team members provide technology, practices, and innovative solutions that enable the core services of the Council.

How your work would contribute to our organization and the Twin Cities region:

The AI Strategy & Enablement Service Delivery Analyst serves as the central bridge between the Metropolitan Councils strategic AI initiatives and operational execution. In this role, you will go beyond traditional requirements gathering to act as a primary coordinator for AI governance, policy, and workforce readiness. You will analyze business needs across the organization to identify where AI can facilitate meaningful outcomes while ensuring all technical solutions align with ethical, legal, and security standards.

What you would do in this job

AI Strategy Coordination:

• Facilitate the AI Strategy Meeting; manage stakeholder coordination, maintain agendas, and track action items to ensure alignment with organizational goals.

Governance & Policy:

• Assist in developing and maintaining the AI Strategy Policy. Ensure all AI adoptions comply with established ethical and security frameworks.

Process Analysis & AI Implementation:

• Analyze departmental workflows to identify high-impact opportunities for AI integration. Translate these business needs into functional requirements for AI tool selection.

Community & Knowledge Management:

• Facilitate the AI Community of Practice (CoP). Act as a functional resource by sharing internal use cases, best practices, and success stories across the organization.

Technical Research & License Oversight:

• Conduct ongoing research into emerging AI tools. Partner with IT Asset Management to coordinate AI license procurement and lifecycle management.

Training & Enablement:

• Develop and deliver specialized end-user training for the organizations standardized AI toolset, ensuring workforce readiness and proficiency.

Cross-Functional and Operational Support:

• Assist other IS teams with general process improvement or management outside the immediate AI scope.

Awareness and Adoption:

• Work with other IS teams or business units, develop and facilitate AI pilot programs to improve AI awareness and technical capability, and accelerate adoption of AI tools.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations in completed education (degree with major coursework in business administration or field related to the position) and experience (in business administration or AI Strategy & Enablement or related experience).

• Bachelors degree with three (3) years of experience.
• Associate degree with five (5) years of experience.
• High school diploma/GED and seven (7) years of experience.

What additional skills and experience would be helpful in this job (desired qualifications):

• Requires the skill to provide basic client services to the public and other agencies within the organization. Requires tact, courtesy and cooperation in dealings with others where the primary purpose is the exchange of information. Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees.

Standard Tools:

• Intermediate to advanced proficiency in Microsoft 365 (Word, Excel, Access, PowerPoint).

AI Toolsets:

• Familiarity with Enterprise AI tools (e.g., Copilot, ChatGPT Enterprise, or Gemini) and the ability to learn and train others on new interfaces quickly.

Analytical Ability:

• Skilled in workflow analysis, simplification techniques, and the use of reporting tools (e.g., Crystal Reports, Power BI) to track AI adoption metrics.

Policy Development:

• Experience in drafting or interpreting internal policies regarding the secure and compliant use of emerging technologies.

Knowledge Information Technology Information Library 4 (ITIL 4):

• Service management concepts and delivery of IT service or previous Service Management experience.

Core Competencies:

• Customer Focus: Shows inquisitiveness about customer needs, learns customer requirements and delivers effectively.
• Values Differences: Learns from and shows interest in working with people who have different perspectives, backgrounds, and/or styles.
• Instills Trust: Displays consistency in what is said and done and shows honesty and candor when working with others.
• Action Oriented: Confirms what needs to be done and does it. Displays a can-do attitude and enthusiasm.
• Communicates Effectively: Listens and responds openly to others insights, advice, and instruction. Speaks with an appropriate amount of detail.
• Being Resilient: Remains calm and objective in emotional or stressful situations. Stays focused on tasks despite disruptions or obstacles.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage and support staff in contributing to a dynamic work culture that improves the Councils ability to serve the region.
• We encourage and support staff in bringing the full range of experiences and identities that define them to the workplace.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us!

Additional information

Union/Grade: AFSCME/Grade G

FLSA Status: Exempt

Safety Sensitive: No

Full Salary Range: $39.41 - $63.91 hourly / $81,973 - $132,933 annually

Work Environment: Work is performed in a standard office setting.

The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility.

What steps the recruitment process involves:

1. We review your minimum qualifications.

2. We rate your education and experience.

3. We conduct a structured panel interview.

4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job youre applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make false statements or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

We believe our employees are a key to our agencys success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources

01

Applicant Instructions: It is important that your application shows all relevant education and experience you possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions.

• Yes
• No

02

How did you first hear about this job opening?

• CareerForce Center
• Community Event/Organization
• Employee Referral
• Facebook
• Glassdoor
• Indeed
• Job Fair
• LinkedIn
• Metro Transit Bus Advertisement
• X (formerly known as Twitter)
• Website: governmentjobs.com
• Website: metrocouncil.org
• Website: metrotransit.org
• Website: minnesotajobnetwork.com
• Other

03

If you selected Other, please describe where you first heard about this job. If you selected Employee Referral please enter the employees first and last name, ID number (if known), and job title. Type N/A if not applicable.

04

Please select the option below that best reflects your education and experience level.

• Bachelors degree in business administration or field related to the position AND three (3) years of experience in business administration or AI Strategy & Enablement or related experience.
• Associate degree in business administration or field related to the position AND five (5) years of experience in business administration or AI Strategy & Enablement or related experience.
• High school diploma/GED AND at least seven (7) years of experience in business administration or AI Strategy & Enablement or related experience.
• Some experience in business administration or AI Strategy & Enablement or related experience.
• None of the above.

05

Please select the areas below with which you have work experience (select all that apply).

• Knowledge of goals, operating procedures, workflow and regulations regarding department functions.
• Experience with workflow analysis and simplification techniques.
• Intermediate computer skills in word processing, complex spreadsheets, graphics presentations and database management (Word, Excel, Access and PowerPoint).
• Experience with Crystal Reports or similar application.
• Experience reading, analyzing and interpreting professional journals, technical procedures and government regulations.
• Skilled at writing reports, business correspondence and procedure manuals.
• Experience effectively presenting information and responding to questions from groups of customers or clients.
• Experience interpreting and applying mathematics and statistical methods and procedures gained through professional educational training.
• Experience providing basic client services to the public and other agencies within the organization.
• None of the above.

06

In detail, please describe your experience working and collaborating in a diverse, multi-cultural, and inclusive environment. If this experience doesnt apply to you, please type N/A.

07

Given the rapid and continuous evolution of enterprise AI tools, how do you stay current on emerging technology trends, security risks, and compliance standards?

08

Have you ever participated in drafting or interpreting internal organizational policies, particularly around data privacy, security, or technology compliance? How do you balance strict security guardrails with the desire for innovation? If this experience does not apply to you, please type N/A.

09

Imagine we are rolling out a new Enterprise AI assistant across the organization. Describe your approach to developing and delivering an end-user training program that ensures workforce readiness and a high rate of proficiency. If this experience does not apply to you, please type N/A.

10

This role sits within Information Technology but requires strong cross-functional coordination and occasional support for broader IS process improvements. How do you balance your core responsibilities with the flexibility needed to support wider operational IT goals? If this experience does not apply to you, type N/A.

11

Implementing AI technologies often bring significant organizational change, which can be met with skepticism, apprehension, or active resistance from various stakeholders. Describe a specific strategy or framework you would use to engage with stakeholders who are unsure of, or openly hostile to, adopting AI. If this experience does not apply to you, please type N/A.

12

The Metropolitan Council recognizes that Artificial Intelligence (AI) and generative tools are increasingly used in application processes. While the Council permits the use of AI to assist in the preparation of application materials, all applicants must certify the following statement:

• I affirm that all information provided in my application including any uploaded documentation is true and accurate. I further affirm that I have personally reviewed, verified, and approved all content, including any content generated with the assistance of AI. I will provide all interview responses directly and in real-time without unauthorized assistance. I will not use AI avatars or external assistance in answering including computer-generated suggestions, or any recording and transcription tools during the interview process unless I have received prior approval from Human Resources for a disability-related reasonable accommodation.

Required Question

Employer Metropolitan Council

Address 390 Robert St. N.

St. Paul, Minnesota, 55101

Website https://metrocouncil.org