Support AnalystCompany: Canoe IntelligenceWebsite: Hybrid in Jacksonville, FLSalary: $70,000 - $80,000 + bonus and equityAbout the RoleAs a Support Analyst, you'll be working alongside the Client Support team to manage client inquiries and act as a point of contact for client requests. You'll have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build Canoe's business alongside our growing team.What You'll DoBecome a Canoe product expert and understand how our proprietary machine learning technology adds value to clients' workflowsBe the first line of contact for Canoe's production customer base, answering cases related to how-to's, troubleshooting, and trainingWork cross‑functionally with Canoe teams to solve client inquiries and streamline processesRespond to client inquiries in a consistent, concise and timely mannerCollaborate with Product team to relay ideas/feedback and track the resolution of reported bugsCoordinate with Data Team to absorb client feedback into technology to positively impact future systematic collection of dataFacilitate enhanced client experience by contributing to maintenance of the Help CenterConduct client trainings focused on foundational functionality and best practicesContribute to Support roadmap project items concerning AI adoption and workflow optimizationWhat We're Looking ForRequiredClient‑centric; genuine interest to deliver results for customersEnjoys working in a collaborative environment, sharing best practices, and supporting teammatesAnalytical, data‑driven self‑starter that is detail‑oriented and resourcefulProblem‑solver who thrives in diving into details when requiredTechnically proficient; able to troubleshoot technical issues and relay technical information in a digestible mannerEnjoys leaning into new initiatives, specifically AI initiatives that will propel the Support team into the futurePreferredExperience (including internships) with Client Support tooling & reporting, such as Zendesk, Salesforce CRM, Jira, Confluence, Snowflake, DatadogExperience streamlining workflows with the use of AI toolingKnowledge of alternative investmentsPrior experience (including internships) with management consulting, business process outsourcing, or technology‑related professional servicesWhat You'll GetMedical, dental, vision benefitsFlexible PTO401(k)Flexible work from home policyHome office stipendEmployee Assistance ProgramGym/WiFi reimbursementEducation assistanceParental leaveOur ValuesClient First — listen and deliver client‑centric solutionsBe an Owner — take initiative, improve situations, drive positive outcomesExcellence — set the highest standard for yourself and othersWin Together — 1 + 1 = 3Who We AreCanoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, our platform automates the highly frustrating, time‑consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. Clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data. Canoe's AI‑driven platform was developed in 2013 for Portage Partners LLC.Equal Opportunity StatementCanoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.#J-18808-Ljbffr