Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
The Principal, AI Testing & Monitoring is a senior technical and governance role responsible for independently validating and continuously monitoring AI/ML models to ensure they meet enterprise standards for robustness, fairness, transparency, and compliance. As part of the Enterprise Data & AI Governance Program, this role supports the Responsible Use of AI (RUAI) framework by designing and executing rigorous validation protocols, deploying advanced monitoring capabilities, and leveraging AI governance tools and platforms to track, report, and remediate risks throughout the AI lifecycle. The Principal will work closely with Data Science, Engineering, Legal, Compliance, Risk, and IT teams to assess AI model performance, conduct bias and fairness audits, implement explainability techniques, and ensure adherence to ethical AI principles and applicable regulatory requirements. This role also serves as a technical authority on model reliability, security, and operational risk, providing actionable recommendations to leadership for continuous improvement.
Lead the design, development, and execution of independent AI/ML model validation frameworks across various use cases.
Conduct bias audits, adversarial testing, and stress testing to evaluate model robustness, fairness, and resilience against vulnerabilities.
Apply statistical testing, benchmarking methodologies, and explainability (XAI) techniques to ensure models are transparent and interpretable.
Utilize synthetic data generation and automated testing frameworks to simulate edge cases and rare scenarios for risk assessment.
Document validation methodologies, findings, and risk-based recommendations for stakeholders, ensuring traceability and audit-readiness.
Develop and implement enterprise AI monitoring frameworks for deployed models, focusing on real-time performance tracking, bias detection, and compliance verification.
Apply anomaly detection and AI observability solutions to identify and remediate performance degradation, drift, or ethical risks.
Oversee incident response for AI failures, coordinating with risk, compliance, and engineering teams to ensure timely mitigation.
Integrate monitoring insights into governance dashboards and reporting platforms to inform executives and regulatory stakeholders.
Ensure all testing and monitoring activities align with RUAI principles, industry best practices, and applicable regulations (e.g., EU AI Act, GDPR, CCPA, Colorado AI Act, NIST AI RMF).
Leverage AI governance platforms and risk assessment tools to centralize validation evidence, compliance records, and ongoing monitoring metrics.
Partner with Legal, Compliance, and Risk to interpret regulatory requirements and translate them into actionable technical and operational controls.
Provide expert guidance to data scientists and engineers on bias mitigation, fairness optimization, and explainability best practices.
Stay informed on emerging trends in AI risk assessment, validation methodologies, monitoring tools, and regulatory developments.
Lead workshops, training sessions, and cross-functional knowledge sharing to advance organizational maturity in AI testing and monitoring.
Contribute to enterprise AI governance strategy by identifying technology investments, process enhancements, and automation opportunities.
Provides guidance and mentoring to analysts, as needed.
Not an exhaustive list; other duties as assigned.
Minimum Qualifications:
Preferred Qualifications:
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Global Payments has been a market leader in the U.S. since the 1960s when its former parent company, National Data Corporation, pioneered a specialized data processing system. For over 50 years, Global Payments has been delivering innovative payment solutions. Our software-driven, technology-enabled solutions are leading our customers into the future.
Headquartered in Atlanta, Georgia with more than 10,000 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.