AI Editor, Alexa for Shopping Content and Marketing Experiences

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Amazon Alexa, Artificial Intelligence (AI), Communication Skills, Content Development, Copy Editing, Cross-Functional, Customer Experience, Customer Support/Service, Customer/Client Research, Leadership, Marketing, Metrics, Online Publications, Presentation/Verbal Skills, Product Programs, Project/Program Management, Reporting Skills, Scalable System Development, Startup, Strategic Planning, Style Guide, Team Lead/Manager, Technical Writing, Time Management, Training/Teaching, Use Cases, Writing Skills

LOCATION

Seattle, WA

POSTED

4 days ago

Description Amazon is seeking an AI Editor who is passionate about technology, innovation, and the customer experience. This is an opportunity to join the high-performing team behind Alexa for Shopping, Amazon's generative AI-powered shopping assistant. Alexa for Shopping makes it easy for customers to find and discover products to meet their unique needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more. The AI Editor will be responsible for improving the fluency of our AI models through human-in-the-loop evaluations and LLM judge audits. They will uphold and contribute to quality, style, and tone guidelines, while using customer feedback to continually improve Amazon's ability to be helpful to customers. Cross-functional partnership will be key, as this team works across Product, Science, and Design teams to evaluate CX metrics, develop scalable reporting systems, and ensure continual model improvements. This role requires exceptional written and oral communication skills, excellent judgment, strong project management, deep curiosity about how things work, and a passion for serving customers. You must enjoy context-switching and partnering at all levels of the organization to deliver results. This is an opportunity to gain valuable experience in the growing field of artificial intelligence and its application in diverse business settings. Key job responsibilities * Translate complex content policies into prompts that LLMs can easily understand, ensuring alignment with business priorities * Develop and utilize novel prompting approaches for feature development and defect reduction * Create high-quality alignment data to train LLMs in shopping-specific use cases * Identify potential biases or limitations in the LLMs responses and employ fine-tuning techniques to improve the model * Become a subject matter expert across sensitive topics and policies, including areas ranging from environmental and medical claims to sexual content and profanity A day in the life You will develop and implement strategies to train and improve Amazon's Shopping LLM. You will partner closely with Product, Science, and Engineering teams, who are invested in creating solutions that make it easier, faster, and more intuitive for our non-coding workforce to iterate and improve features for customers. You will be part of an Editorial team, which includes creative product and program managers, writers, editors, and language engineers. This is a startup culture: We move fast, have ambitious goals, adapt quickly, and learn along the way. Basic Qualifications - 5+ years of editor, content strategist, technical writer, or content developer experience - Experience with human-in-the-loop AI evaluation, prompt engineering, or AI model quality assessment Preferred Qualifications - Experience leading cross-functional teams to deliver products and projects on tight deadlines - Experience in content creation or copy editing, including online publishing - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 78,700.00 - 137,700.00 USD annually USA, WA, Seattle - 80,200.00 - 125,200.00 USD annually

About the Company

Amazon

INDUSTRY

Other/Not Classified