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AI Architect

Iconma

Charlotte, NC

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JOB DETAILS
SALARY
$70.23 Per Hour
SKILLS
Architectural Services, Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Automation, Banking Services, Call Centers, Cloud Architecture, Cloud Computing, Communication Skills, Continuous Deployment/Delivery, Continuous Integration, Embedded Systems, Finance, Financial Services, Health Plan, Investment Strategy, Leadership, Machine Learning, Mentoring, Quality Management, Red Hat Linux Operating System, Regulations, Return on Investment (ROI), Risk, Risk Management, Risk Modeling, Software Engineering, Telephony, User Interface/Experience (UI/UX), Voice Response Systems
LOCATION
Charlotte, NC
POSTED
8 days ago
Our client, a Banking company, is looking for a AI Architect for their Charlotte, NC/Pennington, NJ/Hybrid  location.
 
Responsibilities:
  • This role will provide central architectural support to translate business demand into production ready AI solutions, establish enterprise standards and guardrails, and reduce delivery risk across lines of business. Without this role, AI initiatives risk fragmentation, inconsistent security and governance, increased operational cost, and slower time to value.
  • Enable faster, safer AI adoption by defining reusable architectures and engineering patterns.
  • Ensure regulatory, security, and model risk requirements are embedded by design.
  • Reduce duplication and rework by aligning AI investments to a single enterprise roadmap.
  • Improve solution quality, resiliency, and cost efficiency through architectural oversight
  • This position is critical to scaling AI capabilities responsibly, protecting the firm, and maximizing return on investment from strategic AI platforms.
 
Requirements:
  • Primary Skill-Artificial Intelligence/Machine Learning
  • Secondary Skill-Cloud Architect
  • Tertiary Skill-Kubernetes
  • 5+ years of experience in technology architecture and solution design, including 3+ years of hands-on software engineering.
  • 2+ years of experience designing and delivering AI/LLM solutions in enterprise environments.
  • Hands-on experience deploying and operating solutions using Sierra AI and/or Decagon.
  • Strong background in platform architecture, solution design, and hybrid (on-prem and cloud) deployments.
  • Experience with AI orchestration, retrieval-augmented generation (RAG), and evaluation frameworks.
  • Proficiency with containers, Kubernetes/OpenShift, CI/CD pipelines, and infrastructure-as-code.
  • Strong communication skills with the ability to engage both technical and business stakeholders.
  • Demonstrated leadership, collaboration, and mentoring capabilities.
  • Experience with conversational AI, contact center AI, or enterprise automation
  • Experience designing and deploying IVR, voice-driven, or headless Agentic AI solutions, including non-UI based conversational or event-driven systems
  • Experience integrating AI agents with telephony, IVR platforms, or voice infrastructure including call flows, intent routing, and backend service invocation.
  • Experience in regulated industries such as financial services.
  • Knowledge of multiple LLM providers and model serving strategies.
  • Familiarity with headless AI agent architectures such as background automation, system-to-system agents, and asynchronous orchestration.
  • Understanding of voice and multi-modal AI architectures including speech-to-text, text-to-speech, intent management, and conversational state handling.
  • Relevant cloud, security, or data certifications.
  • Familiarity with model risk management, AI governance, and safety testing.
  • Technical by default
  • Cloud Computing
  • Kubernetes
  • RedHat OpenShift
  • Artificial Intelligence/Machine Learning
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/