AHS Specialist

Amazon.com Job Opportunity: Account Support Specialist

This is a full-time, 5 working days in office, role requirement. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ.

Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.

The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

Position Description:

Location: Tempe, AZ Language Requirements: English Shift Requirements: Sunday-Saturday

Training: 8 weeks consisting of instructor-led and self-led coursework.

Job Summary: AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon's e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedures and judgment to provide guidance to Sellers on complex cases.

Responsibilities:

• Demonstrates effective, clear and professional written and oral communication. • Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers issues. • Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. • Liaises with other departments as required to resolve Sellers issues and questions.