Aging Care Manager 2 - Luzerne County Area Agency on Aging -Care Management Unit - Assessment
Salary
$45,500.00 Annually
Location
111 N. Pennsylvania Avenue, Wilkes-Barre, PA
Job Type
Full-time
Job Number
02052
Department
Aging
Opening Date
07/01/2026
Closing Date
7/14/2026 11:59 PM Eastern
- Description
- Benefits
- Questions
Description
This is a Care Manager 2 position assigned to the Assessment Unit. The employee will report to an Aging Care Management Supervisor 1.
The individual in this position conducts the initial face to face visit with consumers, their family members, and others. They must have good interviewing skills, crisis intervention skills, the ability to make decisions and judgments, and maintain a comprehensive knowledge of Area Agency on
Aging and community resources.
Essential Duties and Responsibilities
- Is assigned approximately 35 to 40 cases each month thru the AAA initial Intake and Referral process.
- Screens cases within 5 days of assignment, via a phone call to the consumer, in order to prioritize work
- Prioritizes work each day in order of importance.
- Maintains a schedule but needs to have the ability to change priorities as the workload changes.
- Responds to emergency consumer situations, when needed.
- Conducts field visits in order to determine a level of care decision for the consumer.
- Involves using a laptop in the field to record responses on a Department of Aging standardized assessment tool.
- Field visits include community cases where consumers are living in their homes and facility cases where consumers are living in long-term care settings
- Responsible for data entry.
- Records all work in the SAMS data base in a complete, professional and established manner including but not limited to LOC decisions and journal notes
- Completes face to face visit and all ensuing electronic file work within 15 days of each case assignment
- Maintains knowledge of all AAA service programs including service definitions, eligibility guidelines, referral guidelines, financial
qualifications, etc.
- Assists consumers in navigating the Aging network of services and offers consumers choices of services.
- Maintains knowledge of available community support services for the benefit of older adults
- Has the ability to establish and maintain working relationships with consumers, outside agencies, the general public and other staff
members
- Consults with the Assessment Unit Supervisor on cases of a complex nature, multi-Agency cases, emergency situations, etc.
- Consults with the Community Health Nurse on level of care issues and medical issues.
- Participates in consumer Appeals Hearings, as needed
- Acts in a back-up capacity to the primary information and referral telephone caseworkers, as needed
- Assists with walk-in consumers for completion of forms, i.e.: PACE, Rebates, Transportation applications, etc.
- Has working knowledge of office machinery, including Kronos
- Participates in conference calls, webinars, workshops and mandatory trainings.
- Participates in monthly Unit Meetings and Quarterly social service meetings.
- Completes required statistical reports and travel vouchers
- Handles after-hours crisis coverage on a rotating basis
- Other duties as assigned
Required Knowledge, Skills and Abilities
- Knowledge of social casework principles and methods.
- Knowledge of the availability of community support services for the benefit of older adults.
- Knowledge of current social, economic and health problems and resources as they relate to older adults.
- Knowledge of the basic principles and methods of program interpretation and community organization.
- Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional or health problems.
- Skill in the development of care plans for older adults.
- Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions and the general public.
- Ability to plan and organize work, prepare adequate records and reports, set priorities and maintain a caseload of older clients in an effective manner.
- Ability to clearly express ideas orally and in writing and to interpret laws and regulations.
- Ability to maintain agency confidentiality standards.
- Ability to understand and accept the needs and rights of others and to work with older adults who are physically or emotionally disabled or economically disadvantaged.
- Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific problems.
Minimum Qualifications
ELIGIBILITY - ALL CANDIDATE{S):
1.) Meet the minimum experience and training (METs) required for this position:
Six months as an Aging Care Manager 1, or a County Caseworker 1; or
Successful completion of the County Social Casework Intern program; or
Six months of professional human services or nursing experience; and a Bachelors Degree in social sciences, behavioral sciences, human services, or a closely related field; or
Any equivalent combination of experience and training
2.) Be a resident of Pennsylvania.
3.) Be eligible for selection in accordance with the merit system employment regulations
APPLICATION INSTRUCTIONS:
1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position.
2.) Additional information may be obtained by contacting:
Megan Stone
Human Services Division Head
570-826-8800
Megan.stone.OHS@luzernecounty.org
POSITION DETAILS:
Non-exempt
Full time
Permanent
Union
Hours: 8:00 AM to 4:00 PM
Pay Range: 35
HOW TO APPLY:
All CANDIDATES must apply and submit an application via:
https://www.governmentjobs.com/careers/luzernecounty
If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.
LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER
I. Medical Insurance
The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the Countys medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.
II. Vision and Prescription
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.
III. Dental Coverage
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.
IV. Life Insurance
A $50,000 life insurance policy is afforded to full-time employees, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement.
V. Retirement
All full-time employees and part-time employees working more than 1,000 hours per year qualify for Luzerne County retirement benefits, in which employees must contribute 5% of their earnings, and may choose to add to an additional voluntary contribution, not to exceed an additional 10%.
01
Serves as the primary point of contact for phone and walk-in consumers and provides consultation and technical assistance regarding Area Agency on Aging, community resources, and completing related applications. Provides information about appropriate social service organizations.
- I have experience as the primary point of contact for phone and walk-in consumers and I provided consultation and technical assistance to consumers regarding programming, community resources, and related applications for consumers 60 years of age and older.
- I have experience as the primary point of contact for phone and walk-in consumers and I provided consultation and technical assistance regarding various programming, community resources, and related applications for consumers other than 60 years of age and older.
- I have experience as the primary point of contact for phone and walk-in consumers. SOMEONE ELSE provided consultation and technical assistance regarding various programming, community resources, and related applications.
- I have NO experience or training related to this work behavior.
02
Conducts research and gathers information related to Area Agency on Aging (AAA) policies and procedures, related state and local requirements, and available community resources, in order to provide current and accurate information to consumers.
- I have experience conducting research and gathering information related to Area Agency on Aging (AAA) policies and procedures, related state and local requirements, or available community resources.
- I have experience conducting research and gathering information related to social service policies and procedures, state and local requirements, or available community resources. This was NOT specific to AAA.
- I have experience conducting research and gathering information.
- I have successfully completed college-level coursework related to research.
- I have NO experience or training related to this work behavior.
03
Coordinates with staff in other social service agencies, hospitals, clinics, courts, other service providers, and the community for the purpose of meeting the needs of the consumers and providing continuity for others who work with the consumer.
- I have experience coordinating AGING SERVICES with staff in other social service agencies, hospitals, clinics, courts, other service providers, or the community for the purpose of meeting the needs of the consumers and providing continuity for others who work with the consumer.
Required Question
Employer Luzerne County
Address Penn Place Building, Suite 225
20 N. Pennsylvania Avenue
Wilkes-Barre, Pennsylvania, 18702
Phone 570-826-8801
Website http://www.luzernecounty.org