Aging Care Manager 2 (LG) - Luzerne County Area Agency on Aging -Care Management Unit - Tunkhannock

Aging Care Manager 2 (LG) - Luzerne County Area Agency on Aging -Care Management Unit - Tunkhannock

Salary

$45,500.00 Annually

Location

111 N. Pennsylvania Avenue, Wilkes-Barre, PA

Job Type

Full-time

Job Number

02052

Department

Aging

Opening Date

07/01/2026

Closing Date

7/14/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

This is a Care Manager 2 position in the Care Management Unit. The employee is expected to provide a variety of care management services to a caseload of consumers and their caregivers. The employee reports to an Aging Care Management Supervisor 1.

Essential Duties and Responsibilities

• Conducts home visits to initiate care plans for consumers. Explains all of the Aging programs to the consumers and responds to questions as needed. Advises the consumers and their caregivers of available community resources.
• Conducts reassessment activities including adjusting care plans in accordance with consumer needs, adjusting cost share program calculations and adjusting level of care when necessary. Performs all reassessment functions in accordance with PA. Department of Aging regulations and Area Agency on Aging policy.
• Conducts field visits in order to respond to emergency situations, monitor services as specified in the care plan, provide emotional support to consumers, resolve problems, etc.
• Responsible for data entry into the state-wide SAMS system. Records all work in the SAMS database in a complete, professional and established manner including but not limited to Requests for Assessments, Reports of Need, LCDs for level of care, NATs for care management, care plans, service orders, ISPs, Cost share program data, journal notes, etc.
• Assists consumers in negotiating the Aging service system by contacting providers concerning service delivery issues or a need for change in service delivery.
• Acts as an advocate and service broker for consumers with formal service providers not under subcontract with the AAA. Examples are mental health services, medical providers, legal services, consumer credit services, APPRISE insurance services, veterans benefits, home care services, pharmacy services, transportation services other such private service providers.
• Arranges for financial management for consumers who are unable to handle their own finances, may include setting up budgets with consumer participation or arranging for an agency to act as payee for a consumers public benefits.
• Assists consumers with housing/environmental issues such as landlord tenant disputes, foreclosures, utility problems, utility shut-offs, pest control, animal control.
• Assists consumers with pre-placement and placement activities when community services are no longer sufficient to maintain consumers in the community.
• Consults as needed with the Community Health Nurse on medical and care need issues.
• Participates in consumer Appeals Hearings, as necessary.
• On a rotating basis, serves as back-up to the telephone Intake and Referral care managers. Handles requests for information, completes Reports of Need, assessment requests, answers questions, locates alternative resources, etc. Documents data entry in SAMS.
• Acts as back-up to other care manager 2s in the Care Management Unit.
• Completes a credentialing test administered by the Department of Aging to become a certified assessor per state regulations.
• Participates in case conferences twice monthly with the immediate supervisor.
• Completes monthly statistical reports, monthly expense reimbursement forms, prepares correspondence, as needed.
• Participates in AAA/PDA/OLTL network activities including conference calls, webinars, workshops, or mandatory trainings.
• Handles after hours crisis situations on a voluntary and rotating basis.
• Other duties as assigned.

Required Knowledge, Skills and Abilities

• Knowledge of social casework principles and methods.
• Knowledge of the availability of community support services for the benefit of older adults.
• Knowledge of current social, economic and health problems and resources as they relate to older adults.
• Knowledge of the basic principles and methods of program interpretation and community organization.
• Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional or health problems.
• Skill in the development of care plans for older adults.
• Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions and the general public.
• Ability to plan and organize work, prepare adequate records and reports, set priorities and maintain a caseload of older clients in an effective manner.
• Ability to clearly express ideas orally and in writing and to interpret laws and regulations.
• Ability to maintain agency confidentiality standards.
• Ability to understand and accept the needs and rights of others and to work with older adults who are physically or emotionally disabled or economically disadvantaged.
• Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific problems.

Minimum Qualifications

RECRUITMENT METHODS: Applicants must meet one (or more) of the following method(s) to be considered for this vacancy:

• Seniority Promotion: Bidding employees within the designated seniority unit when collective bargaining unit obligation(s) have been met then the following recruitment methods may be used:
• Promotion
• Transfer
• Reassignment
• Voluntary Demotion

ELIGIBILITY - ALL CANDIDATE{S):

1.) Meet the minimum experience and training (METs) required for this position:

• Six months as an Aging Care Manager 1, or a County Caseworker 1; or

• Successful completion of the County Social Casework Intern program; or

• Six months of professional human services or nursing experience; and a Bachelors Degree in social sciences, behavioral sciences, human services, or a closely related field; or

• Any equivalent combination of experience and training

2.) Be a resident of Pennsylvania.

3.) Be eligible for selection in accordance with the merit system employment regulations

APPLICATION INSTRUCTIONS:

1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position.

2.) Additional information may be obtained by contacting:

Megan Stone

Human Services Division Head

570-826-8800

Megan.stone.OHS@luzernecounty.org

POSITION DETAILS:

Non-exempt

Full time

Permanent

Union

Code: L0635

Hours: 8:00 AM to 4:00 PM

Pay Range: 35

HOW TO APPLY:

All CANDIDATES must apply and submit an application via:

Luzerne County Job Opportunities | Sorted by Job Title ascending | Career Opportunities

If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER

I. Medical Insurance

The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the Countys medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.

II. Vision and Prescription

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

III. Dental Coverage

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

IV. Life Insurance

A $50,000 life insurance policy is afforded to full-time employees, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement.

V. Retirement

All full-time employees and part-time employees working more than 1,000 hours per year qualify for Luzerne County retirement benefits, in which employees must contribute 5% of their earnings, and may choose to add to an additional voluntary contribution, not to exceed an additional 10%.

01

Serves as the primary point of contact for phone and walk-in consumers and provides consultation and technical assistance regarding Area Agency on Aging, community resources, and completing related applications. Provides information about appropriate social service organizations.

• I have experience as the primary point of contact for phone and walk-in consumers and I provided consultation and technical assistance to consumers regarding programming, community resources, and related applications for consumers 60 years of age and older.
• I have experience as the primary point of contact for phone and walk-in consumers and I provided consultation and technical assistance regarding various programming, community resources, and related applications for consumers other than 60 years of age and older.
• I have experience as the primary point of contact for phone and walk-in consumers. SOMEONE ELSE provided consultation and technical assistance regarding various programming, community resources, and related applications.
• I have NO experience or training related to this work behavior.

02

Conducts research and gathers information related to Area Agency on Aging (AAA) policies and procedures, related state and local requirements, and available community resources, in order to provide current and accurate information to consumers.

• I have experience conducting research and gathering information related to Area Agency on Aging (AAA) policies and procedures, related state and local requirements, or available community resources.
• I have experience conducting research and gathering information related to social service policies and procedures, state and local requirements, or available community resources. This was NOT specific to AAA.
• I have experience conducting research and gathering information.
• I have successfully completed college-level coursework related to research.
• I have NO experience or training related to this work behavior.

03

Coordinates with staff in other social service agencies, hospitals, clinics, courts, other service providers, and the community for the purpose of meeting the needs of the consumers and providing continuity for others who work with the consumer.

• I have experience coordinating AGING SERVICES with staff in other social service agencies, hospitals, clinics, courts, other service providers, or the community for the purpose of meeting the needs of the consumers and providing continuity for others who work with the consumer.

Required Question

Employer Luzerne County

Address Penn Place Building, Suite 225

20 N. Pennsylvania Avenue

Wilkes-Barre, Pennsylvania, 18702

Phone 570-826-8801

Website http://www.luzernecounty.org