Aging Care Management Supervisor 2 (Local Government) - Lebanon County

Aging Care Management Supervisor 2 (Local Government) - Lebanon County

Salary

$52,443.83 Annually

Location

Lebanon County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-49776-L0639

Department

Local Government

Division

AN Lebanon Co Aaa

Opening Date

05/18/2026

Closing Date

5/31/2026 11:59 PM Eastern

Job Code

L0639

Position Number

80012681

Union

Non-Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101138

Bureau / Division

Lebanon County Area Agency on Aging

Worksite Address

710 Maple Street

City

Lebanon, Pennsylvania

Zip Code

17046

Contact Name

Charlene Keeney

Contact Phone

717.273.9262, extension 5514

Contact Email

charlene.keeney@lebanoncountypa.gov

• Description
• Benefits
• Questions

THE POSITION

Are you interested in shaping vital services for adults who depend on support? If so, consider joining the Lebanon County Area Agency on Aging as an Aging Care Management Supervisor 2. This position offers the chance to lead staff, strengthen service quality, and ensure important protections are in place, improving the safety and well-being of adults across the county. Take advantage of this exciting opportunity to make a strong impact in your community!

DESCRIPTION OF WORK

In this role, you will oversee protective service functions and guide staff in delivering important support to older adults. As an Aging Care Management Supervisor 2, you will perform the following duties:

• Protective Oversight: Ensure that protective service cases are reviewed, assigned, and evaluated for accuracy and compliance
• Staff Guidance: Train and supervise staff on rules, procedures, and expectations related to protective services
• Case Management: Monitor ongoing cases, review reports, and support staff with guardianship and care planning tasks
• Agency Coordination: Work with hospitals, law enforcement, and community organizations to promote awareness and collaboration
• Program Monitoring: Review reports, update annual service plans, and support agency compliance with state requirements
• Administrative Support: Assist with on-call scheduling, review closed cases, and provide supervisory coverage as needed

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of experience in public or private social work; and a Bachelors Degree; or
• Any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes
• No

02

How many years of full-time experience in public or private social work do you possess?

• 4 years or more
• 3 but less than 4 years
• 2 but less than 3 years
• 1 but less than 2 years
• Less than 1 year
• None

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

04

Have you completed a bachelors degree?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

05

Have you completed at least 12 college credits in sociology, social welfare, psychology, gerontology, or other related social sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

06

How much graduate coursework in in the behavioral sciences have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• Less than 30 credits
• None

07

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

08

WORK BEHAVIOR 1 - SUPERVISION

Supervises the work of the Protective Service Program staff. Duties include assigning work providing daily and weekly oversight of all ongoing protective services cases, scheduling staff to ensure adequate coverage, providing training, monitoring and approving leave, completing performance evaluations, disciplining staff as needed, and making hiring recommendations.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience performing ALL aspects of this work behavior. My responsibilities included assigning work, creating staff schedules, training, monitoring and approving leave, completing performance evaluations, disciplining staff, and making hiring recommendations.
• B. I have experience as a lead worker. I provided on-the-job training to newly hired staff, reviewed their work, served as a team or group leader, etc., but I was not responsible for disciplining staff or making recommendations regarding hiring decisions.
• C. I have successfully completed college-level coursework related to labor relations, human resource management, or supervisory development.
• D. I have NO experience or education related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name of the employer(s) where you gained this experience
• The aspects of this work behavior you have performed
• Your level of responsibility (supervisor, manager, lead worker, team or group leader, etc.)

10

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

11

WORK BEHAVIOR 2 - REVIEWS AND ANALYZES CASE RECORDS

Reviews and analyzes new and closed cases for completeness, accuracy for adherence to policies/procedures/guidelines, and proper documentation regarding placement, referral, assessment/diagnosis, and follow-up in order to ensure efficient, qualitative service to persons in need. Provides final approval of the case records.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience performing ALL aspects of this work behavior including reviewing and analyzing case records of others for completeness, accuracy for adherence to policies/procedures, and proper documentation regarding placement, referral, assessment/diagnosis, and follow-up. I communicated any deficiencies to the author who prepared the case record. I completed this work behavior in the program area of AGING.
• B. I have experience performing ALL aspects of this work behavior including reviewing and analyzing case records of others for completeness, accuracy to adherence to policies/procedures, and proper documentation regarding placement, referral, assessment/diagnosis, and follow-up. I communicated any deficiencies to the author who prepared the case record. I completed this work behavior in program areas OTHER THAN AGING.
• C. I have prepared case records IN ANY PROGRAM AREA ensuring adherence to policies/procedures, proper documentation, placement, referral, assessment/diagnosis, and I provided follow-up; however, I DO NOT have experience reviewing and analyzing case records OF OTHERS.
• D. I have NO experience related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name of the employer(s) where you gained this experience
• The program area(s) of case records you reviewed, prepared, etc.
• The actual duties you performed
• Your level of responsibility

13

WORK BEHAVIOR 3 - TRAINING/ORAL PRESENTATIONS

Develops and conducts training/oral presentations designed to develop performance and case management skills and familiarize the audience with the current rules, regulations, and procedures related to aging services.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience developing AND conducting training/oral presentations designed to develop performance and case management skills and familiarize the audience with the current rules, regulations, and procedures in the field of social services.
• B. I have experience conducting training/oral presentations designed to develop performance and case management skills and familiarize the audience with the current rules, regulations, and procedures in the field of social services. The information I presented was DEVELOPED BY OTHERS.
• C. I have experience developing or conducting training/oral presentations IN ANY AREA.
• D. I have successfully completed college-level coursework related to public speaking or speech and communications.
• E. I have NO experience or education related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name of the employer(s) where you gained this experience
• The actual duties you performed related to training/oral presentations (developed, conducted, etc.)
• Your level of responsibility

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

16

WORK BEHAVIOR 4 - PROGRAM DEVELOPMENT

Participates in developing or updating program plans, policies/procedures, and service implementation. Implements programs, policies/procedures, and services. Ensures program requirements are met and in compliance with laws, regulations, etc. Educates staff about changes in state, federal, and community resources that impact the provision of services to consumers.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience PARTICIPATING IN THE DEVELOPMENT of NEW program plans, policies and procedures, and/or service implementation.
• B. I have experience RECOMMENDING CHANGES to EXISTING program plans, policies and procedures, and/or services.
• C. I have successfully completed college-level coursework related to research methods or policy development.
• D. I have NO experience or education related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name of the employer(s) where you gained this experience
• The actual duties you performed related to the development of program planning, policies/procedures, and/or services
• Your level of responsibility

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov