Agiloft, Analysis Skills, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Hardware Installation, Identify Issues, Internet Technology, LDAP (Lightweight Directory Access Protocol), Microsoft Active Directory, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Salesforce.com, Software Licenses, Systems Administration/Management, Telephone Skills, Track Customer Issues, Writing Skills