Apples Worldwide Channel Strategy & Operations (WW CSO) develops and deploys global sales programs to deliver extraordinary customer experiences and drive channel sales - with deep expertise spanning digital, physical, and people enablement.
Within CSO, the Agentic AI Development team builds intelligent, agent-powered experiences for Channel Sales. This is a startup environment within Apple, and the products we build have direct, measurable business impact across multiple GEOs worldwide. Were looking for a product manager who embeds directly with business teams to build and ship agentic AI products that directly serve Apples Channel Sales programs and global sales teams. Youll work side-by-side with business stakeholders to identify high-value problems, rapidly prototype and deploy to production agentic solutions to drive business impact.
As an Agentic AI Product Manager, you will own the full lifecycle of agent products - from discovery through deployment and ongoing quality iteration. Youll build intelligent workflows that automate program operations, surface insights from complex data, and enable WW Sales teams across multiple GEOs to work faster and smarter. Your agents will have direct, measurable business impact on customer experience and sales effectiveness.
This role is a blend of technical and product thinking. You will understand business needs deeply, identify where AI creates leverage, write code, and ship solutions that will drive real business impact.Build and maintain production agentic AI products serving CSO program teams and GEO sales teams Work directly with program owners and business stakeholders to identify highest-value use cases for agents Design, implement, and iterate on agentic workflows including multi-agent orchestration, tool use, and structured reasoning Deploy and customize agents for GEO teams across multiple languages and regional contexts Collaborate with the Agent Platform Architects on marketplace deployment, tool adoption, and infrastructure architecture Translate ambiguous business problems into well-scoped agent products with clear success metrics Iterate rapidly based on field feedback - measure adoption, output quality, and time-to-insight Own agent quality - build evaluation frameworks, monitor production accuracy, and drive prompt iteration cycles based on eval results Build agents end-to-end and co-develop with business teams - enable them to customize, maintain, and operate agents after initial deployment8+ years of technical or product experience shipping production products or features Hands-on experience building LLM-powered applications (prompt engineering, RAG, tool use, agent orchestration) Experience working directly with non-technical stakeholders to define requirements and iterate on solutions Strong communication skills - ability to translate between business needs and technical implementation Track record of shipping products that people actually use, with measurable impactExperience building multi-agent systems or complex LLM orchestration pipelines Familiarity with evaluation frameworks for LLM outputs (accuracy, hallucination detection, quality scoring) Full-stack technical skills - ability to build end-to-end from data pipelines through user-facing interfaces Experience with multilingual or global-scale deployments Background in retail, commerce, training/enablement, or enterprise operations domains Experience with MCP (Model Context Protocol) or similar tool-use frameworks Comfort with ambiguity and startup-like environments within large organizations Experience embedded with business teams to build solutions (solutions engineering, field engineering, or similar) Track record of considering how new tools affect existing workflows end-to-end - who feeds data in, who depends on the output, and what breaks when something changes
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.