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Agentic AI Change Management & Adoption / Rollout Specialist

Iconma

Charlotte, NC

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JOB DETAILS
SALARY
$85.71 Per Hour
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Change Management, Communication Skills, Cross-Functional, Health Plan, Information Technology Consulting, Leadership, Legal, Metrics, Performance Metrics, Project Management Professional (PMP), Risk, Risk Modeling, Time Management, Training Program
LOCATION
Charlotte, NC
POSTED
3 days ago
Our Client, an IT Services and Consultant company, is looking for an Agentic AI Change Management & Adoption / Rollout Specialist for their Charlotte, NC/Hybrid location.
 
Responsibilities:
  • Develop AI adoption roadmaps covering stakeholder sequencing, change impact assessments, and go-live milestones.
  • Conduct workflow assessments to identify resistance patterns and role-level impacts before deployment.
  • Facilitate executive briefings and build internal AI champion networks across business units.
  • Design and deliver role-specific training programs, enablement assets, and sandbox learning environments.
  • Track adoption KPIs (usage rates, productivity deltas, confidence scores) and translate insights into targeted interventions.
  • Embed responsible AI principles — transparency, accountability, human oversight — into every rollout design.
  • Collaborate with IT, legal, and compliance to ensure deployments operate within governance guardrails.
  • Build and execute the adoption strategy: stakeholder mapping, persona analysis, value-realization plans, success metrics.
  • Run change-impact assessments across squads, business units, and operating teams; identify and address resistance.
  • Partner with HR, L&D, Risk, Legal, and Compliance on responsible-AI policy rollout, acceptable-use guidelines, and audit readiness.
  • Define and track adoption KPIs (active users, tasks automated, time saved, defect deflection) and present to executive sponsors.
  • Establish feedback loops between users and the engineering team; manage the intake of feature requests, defects, and risks.
  • Lead rollout waves: pilot MVP → define entry/exit criteria, comms plans, and rollback playbooks.
 
Requirements:
  • Strong understanding of how AI/LLM/agentic tools change knowledge-worker and developer workflows.
  • Excellent executive communication, facilitation, and stakeholder-management skills.
  • Comfort with responsible AI principles, model risk, and enterprise compliance frameworks.
  • 7–10 years in change management, digital transformation, or enterprise technology adoption.
  • Demonstrated experience leading adoption for large-scale AI, automation, or intelligent workflow deployments.
  • Working knowledge of agentic AI — multi-agent systems, LLM-powered tools, human-in-the-loop design.
  • PMP a plus.
  • Exceptional executive communication and cross-functional stakeholder management skills.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/