Detail Oriented, Documentation, Insurance, Insurance Regulations, License Management, Licensing, Process Management, Record Keeping, Regulations, Regulatory Compliance, Trend Analysis
Additional Detail
Agent Licensing Specialist
Starting Salary Range: $51,418 $63,000
The State Corporation Commissions (SCC) Bureau of Insurance (BOI) seeks a motivated and detail-oriented Agent Licensing Specialist interested in a rewarding public service career. This position is part of the Agent Licensing Section in the BOI, which is responsible for managing the licensing process for all lines of insurance and supporting tracking functions. The Agent Licensing Section handles an average of 8,500 applications, 1,500 email inquiries, and 2,700 telephone calls per month.
Essential Duties & Responsibilities
- Assisting with the examination and review of license applications, renewals, and related submitted documentation to determine compliance with statutes, rules, and regulations
- Reviewing and interpreting criminal justice information to determine compliance
- Handling an average of 20 incoming phone calls per day, each lasting a few minutes, to answer questions, provide information, and assist agents and consumers with basic inquiries
- Responding to inquiries from insurance license applicants, agents, and the public both over the phone and in writing
- Participating in the education of insurance agents on Virginia insurance laws and regulations
- Supporting the research of complaints and inquiries from the public
- Assisting with the maintenance of licensing records and records of submission
- Collaborating with other agencies in the review of licensing applications and renewals
- Preparing written communications to multiple stakeholders involved in the agent licensing process
- Participating in identifying trends and making recommendations for improvements
- Assisting with documenting processes and procedures
- Performing related work as required
The SCC offers a hybrid work schedule (generally 3 days of telework, 2 days in office), on-the-job training, as well as opportunities to attend job-related training and to obtain related certifications and designations.
Please Note: SCC only accepts applications received through its career center site. Applications submitted through Virginia Jobs site directly will not be considered.
For more information and to apply for this position directly on the SCC Career Center website, click the Additional Detail button on this page.
To view all current SCC job openings, visit the SCC Career Center website and click the Search button under Job Search.
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Commonwealth of Virginia