Agent Experience Coordinator

Position Summary

The Agent Experience Coordinator serves as the central operational and agent-support anchor of the office. This role ensures a welcoming, efficient, and high-functioning environment while supporting agents, facilitating CRM training, and maintaining office flow and readiness. The Agent Experience Coordinator plays a vital role in agent onboarding and offboarding, culture and engagement activities, event support, and daily administrative operations that uphold RedKey’s service standards and agent-first approach.

Core Responsibilities

Agent Success & Support

• Serve as the primary in-office contact for agent support and providing timely solutions to requests.
• Assist agents with CRM setup, marketing requests, campaigns, and general workflow support.
• Encourage agent connection to company resources, training, and events.
• Maintain a friendly, supportive, and solutions-oriented presence throughout the day.

Recruiting, Onboarding & Off-boarding

• Support Branch Manager with agent attraction efforts
• Complete agent onboarding tasks ensuring agents are fully integrated into RedKey systems, tools, platforms, and office processes.
• Support off-boarding procedures and system removals.

Administrative & Financial Operations

• Process commission check and maintain accurate documentation.
• Reconcile weekly agent billing and submit to Finance by the end of each week.
• Support file compliance and auditing.
• Support internal communication updates in partnership with marketing and leadership.
• Maintain vendor lists; add new vendors after proper vetting and approval.

Office Environment, Culture & Client Experience

• Maintain a clean, organized, and client-ready office environment throughout the day, including shared and outdoor spaces.
• Meet and Greet all visitors with a welcoming greeting
• Answer phone calls and direct calls to appropriate party
• Manage conference room bookings with priority to closings and ensure accurate calendar updates and timely room turnover.
• Support office events, trainings, meetings, and closings through setup, materials, refreshments, and end-of-day reset.
• Send cards, gifts, and engagement to our agents.
• Maintain letter boards, welcome signage, and office culture touch points.

Inventory & Supplies Management

• Restock office, kitchen, restroom, and event supplies weekly or as needed.
• Maintain Supra and sign logs for agent usage.
• Manage RedKey Store inventory and work within approved budgets for reorders.
• Ensure closing and event supplies are maintained and ordered from approved vendors.

Benefits

• Competitive salary ($42,000 – $52,000)
• Health insurance, including dental and vision
• IRA retirement plan
• Paid time off and company holidays
• Professional development and training opportunities
• Opportunity for growth as the company continues to expand
• Collaborative, supportive, and high-energy team environment

Qualifications

Required

• 2+ years of administrative, office coordination, or customer service experience
• Strong organizational skills with attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Google Workspace (or similar platforms)

Preferred

• Experience in real estate or brokerage operations
• Familiarity with CRM systems, marketing tools, or transaction platforms
• Event coordination or hospitality experience
• Experience supporting sales professionals or independent contractors