Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best "A" (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.
We are recruiting for an Agency Service Representative to join our Team. This is a hybrid position working 3 days a week in the local office and 2 from home.
POSITION SUMMARY:
Supports Underwriting/Programs by processing a variety of routine to complex transactions related to multi-line, multi-state new business and renewal activities within established production capacity. Ensures all related support activities are delivered in a manner consistent with company procedures, service standards and priorities.
RESPONSIBILITIES:
Screen transactions to determine authority and process and/or refer to underwriter per established guidelines.
Gather a wide variety of rating elements from applications/UW instructions/WC rating bureaus/NCCI/Prometrix/Reference Connect and company guidance to rate new or renewal business.
Input information and rating elements into the policy rating system with a high degree of accuracy.
Review output to ensure proper rating elements were applied.
Maintain rating documentation using paperless policy environment per established guidelines.
Research and resolve routine to complex issues for Credit, Claims and Premium Audit
Assist new underwriter/staff with guidance on rating/workflow/support topics
Respond to inquiries from our agency partners and various regulatory organizations
Provide endorsement quotes on demand
Process declinations/cancellations/reinstatement/non-renewals in the policy system
REQUIREMENTS:
High school diploma or GED.
1 year of business or customer service experience.
Commercial insurance industry experience preferred.
Strong Analytical Thinking skills required
Proficient computer skills required including Microsoft Office Suite.
Ability to perform basic mathematical computations.
Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
Demonstrated strong organizational skills.
Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
Excellent verbal and written communication skills with the ability to interact with internal and external customers.
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Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazine's Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.
Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee's ability to perform their job duties may result in disciplinary action, up to and including termination.