Agency Operations Specialist

As our Agency Assistant, you’ll be the go-to support for the agency owner—helping with daily operations, assisting clients, and contributing to our agency’s success. Sedlak & Associates LLC is a local American Family Insurance agency dedicated to providing exceptional service to our clients and supporting our community.

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

Job Title: Agency Assistant / Client Service Specialist


Location: Wildwood, MO (Sedlak & Associates LLC)


About Us:
Sedlak & Associates LLC is a local American Family Insurance agency dedicated to providing exceptional service to our clients and supporting our community. We’re looking for a reliable, proactive Agency Assistant to help us grow and serve our clients even better.


Position Overview:
As our Agency Assistant, you’ll be the go-to support for the agency owner—helping with daily operations, assisting clients, and contributing to our agency’s success. If you enjoy variety, problem-solving, building relationships, and being active in the community, this is the perfect opportunity for you.


Key Responsibilities:

• Provide administrative support to the agency owner and team
• Proactively review customer accounts for service opportunities or coverage improvements
• Respond to client inquiries via phone, email, and in-person
• Process policy changes, payments, and documentation accurately
• Assist with marketing efforts, including social media, email campaigns, and promotional materials
• Help plan, organize, and participate in agency events and community involvement activities
• Support outreach and client acquisition activities
• Maintain organized records and ensure compliance with company procedures
• Support daily office operations and special projects as needed

Qualifications:

• Previous experience in insurance, customer service, office administration, or marketing preferred
• Excellent communication and organizational skills
• Positive attitude, reliability, and willingness to learn
• Strong attention to detail and ability to multitask
• Insurance license (Property & Casualty or Life & Health) is a plus, but not required—willing to help the right candidate obtain licensing
• Proficiency with computers and office software (Microsoft Office, email, etc.)
• Experience with social media or event planning is a plus
• High school diploma or equivalent required; college degree preferred

Compensation & Benefits:

• Base salary range: $35,000 – $50,000 per year, depending on experience and qualifications
• Bonus opportunities based on agency performance
• Commission opportunities
• Paid training and support for insurance licensing (if needed)
• Paid time off and holidays
• Opportunities for career growth within the agency

How to Apply:
Submit your resume and a brief cover letter explaining why you’d be a great fit to MSEDLAK@amfam.com.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.