Agency Operations and Program Manager

The Agency Operations and Program Manager is a working leadership role responsible for overseeing the day-to-day operational functions of the Agency Services Corporation of Kansas (a wholly owned agency of the Kansas Association of Insurance Agents) while also providing hands-on account management and member service support. This position plays a key role in ensuring operational excellence, maintaining strong carrier partnerships, supporting program growth, and delivering exceptional service to member agencies. The ideal candidate combines operational discipline, insurance expertise, relationship management skills, and a growth-oriented mindset.

Salary Range: $55000.00 - $80000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Health Savings Account

Retirement Plan

Life Insurance

Disability Insurance

Career Growth Opportunities

Hybrid/Work from Home

Responsibilities

Agency Management and Leadership

• Oversee ASCK daily agency operations to ensure efficiency, accuracy, and adherence to established procedures.
• Supervise and support agency Account Manager(s).
• Manage workload distribution and optimize workflows to maximize team productivity.
• Develop, document, and refine standard operating procedures.
• Monitor operational performance, including submission flow, turnaround time, retention, and productivity.
• Assist in development and monitoring of the ASCK budget in collaboration with the COO.
• Evaluate and recommend technology solutions to improve workflow efficiency and member experience.

Carrier Relations and Program Oversight

• Maintain strong working relationships with carrier partners.
• Remain knowledgeable about carrier appetites, underwriting guidelines, policy forms, and systems within the Kansas insurance marketplace.
• Support achievement of carrier production goals.
• Assist with onboarding new carrier programs, including coordination of operational readiness and internal training.
• Track agency production and sub-producer performance.

Account Management and Production

• Work directly with sub-producing agents to service and renew policies.
• Review new submissions, gather required information, evaluate appropriate carrier options, and prepare quotes.
• Bind coverage, issue policies, process endorsements, and manage invoicing in accordance with agency standards.
• Ensure accurate and timely documentation within AMS360.
• Segment the book of business to identify strategic renewal accounts and growth opportunities.
• Serve as backup support for E&O program administration when necessary.

Growth and Member Engagement

• Support initiatives to increase member participation and program utilization.
• Collaborate with KAIA marketing and membership staff to promote ASCK programs.
• Assist in identifying and cultivating prospective member agencies.
• Support onboarding of sub-producing agents through the appointment process.
• Promote awareness and utilization of Big I national association products and resources.

Essential Job Requirements, Qualifications, and Phys

• Active Kansas Property & Casualty (P&C) license required.
• Minimum of three (3) years of commercial lines insurance account management experience.
• Bachelors degree or equivalent combination of education and relevant experience preferred.
• Strong knowledge of commercial insurance products, underwriting practices, and agency operations.
• Demonstrated leadership capability or supervisory experience preferred.
• Proficiency in AMS360 and Microsoft Office applications required.
• Goal-oriented with strong organizational skills and exceptional attention to detail.
• A self-motivated, problem-solver with ability to manage multiple priorities with a high sense of urgency.
• Excellent written and verbal communication skills.
• Ability to handle complex service situations with professionalism and tact.
• Valid drivers license and ability to travel occasionally as needed.
• Professional designations such as CISR, ACSR, CIC, AAI, CPCU are encouraged.

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to lift and move items up to 40 pounds.
• Frequent use of hands for computer and office equipment operation.
• Ability to communicate effectively in person and by phone.