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Aftersales Smart Assist Administrator

ASV Holdings

Acworth, GA

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JOB DETAILS
SKILLS
Agricultural Management, Analysis Skills, Application Programming Interface (API), Best Practices, Business Skills, Business Solutions, Communication Skills, Compact Track Loader, Construction, Construction Equipment Operation, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Diagnostics Solutions/Software, Documentation, ERP (Enterprise Resource Planning), Excavator, Help Desk, Identify Issues, International Business, Landscaping, Leadership, License Management, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Operating Systems, Performance Metrics, Problem Solving Skills, RMON, Safety/Work Safety, Sales, Strategic Planning, Systems Maintenance, Team Player, Training/Teaching, Wheel/Front-End Loader, Willing to Travel
LOCATION
Acworth, GA
POSTED
Today

Job Type

Full-time

Description

Aftersales Smartassist Administrator

Yanmar Compact Equipment North America designs, manufactures and supports a complete range of compact equipment including compact track loaders, mini excavators, wheel loaders andconstruction equipment for use in such markets as construction, landscaping, utility, land management and agriculture. The products are sold primarily through a third party, independent dealer network.

OVERVIEW:

The goal is to lead the Smartassist Direct (Diagnostic) and Smartassist Remote (Telematics) digital technologies by assisting dealers with registration, concerns, software diagnostics, and consistent monitoring as well as drive the growth of the platforms.

RESPONSIBILITIES:

  • Develop best practices and workflows for: Asset monitoring, Service & functional alerts, PM programs, operator usage, reporting & monitoring
  • Daily Monitoring of SmartAssist Remote critical alerts.
  • Provide training to dealer personnel.
  • Assist with security, theft recovery, and workflow execution
  • Assist dealers with troubleshooting and diagnostics of platforms.
  • Lead the telematics platform adoption initiatives across the YCENA Dealer Network for North America.
  • Assist in creation and execution of strategy for the telematics platform.
  • Establishes and maintains positive working relationships with all dealers.
Secondary Responsibilities
  • Evaluate new telematics technologies and additional value-added solutions
  • Support APIs and integrations to Dealer management & CRM systems
  • To work with and assist with YCENA Service Help Desk operators on key technical issues
  • Assist with marketing initiatives, align SA-R initiatives with YCENA aftermarket department programs
Operational Framework
  • License Management
  • System Maintenance
  • Training Documentation
  • Workflow Creation and Documentation
  • Assist with Marketing Documentation
  • Assist with Creation of and Reporting of KPI's
Requirements

QUALIFICATIONS:

Education and/or Experience:

• 2-year Technical Diploma or Associate's Degree in related field

• 3-5 years or more related experience or an equivalent combination of education, experience, and factory sponsored training in the heavy equipment construction environment.

Knowledge, Skills, & Abilities:

Professional Expertise/Skills
  • 3-5 years of experience and/or working knowledge of the operational characteristics of construction equipment and understanding of documentation.
  • 1-3 years of experience in identifying and resolving software problems or causes by diagnosing and identifying symptoms, troubleshooting, and problem solving.
  • 1-3 years' experience in a customer facing environment
  • 1-3 years MS Office (word, excel, outlook).
Methodical Expertise
  • Knowledge of business operating systems preferred (Epicor ERP, TWS Warranty System).
  • Strong orientation towards quality, safety, and continuous improvement.
  • Strong computer skills.
  • Data Analytics
Personal Skills
  • Demonstrated problem solving skills.
  • Functions independently within context of day-to-day activities.
  • Ability to travel, up to 25% of the time.
  • Ability to travel internationally.
Social Skills
  • Strong orientation towards quality, safety, and continuous improvement
  • Excellent communication skills; both written and oral.
  • Able to gather and analyze relevant information and coordinate work with other team members.
Management scope and leadership skills
  • Cross- functional Leadership
  • Global/business acumen
  • Strong Dealer Development Skills


Description is not intended to be an all-encompassing list of responsibilities, skills, efforts or working conditions associated with this position. It is intended to be a guideline reflecting the principal activities.

About the Company

A

ASV Holdings