Aftermarket Customer Service Specialist

Aftermarket Customer Service Specialist

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

As an Aftermarket Customer Service Specialist, your mission is to ensure accurate and timely processing of parts orders while delivering exceptional support to internal teams and customers, helping drive operational efficiency and customer satisfaction. You will report to the Business Line Manager - Aftermarket Sales & Marketing.

You will:

• Verify equipment and serial data, and prepare accurate quotations using approved pricing and SAP inventory checks.
• Generate accurate spare-parts quotations by applying approved pricing matrices, confirming equipment serial numbers, and validating stock or lead-time in SAP.
• Convert accepted quotes into clean SAP sales orders and maintains complete, up-to-date customer and asset records.
• Proactively follow up on open quotations, clarifying technical/commercial questions, suggest alternatives, and convert opportunities into bookings.

To Succeed, You Will Need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have at least 2 years of experience, working in customer service within a manufacturing or repair environment.

• High School Diploma
• Proven experience in planning and scheduling
• Experience with ERP systems, preferably SAP
• Strong problem solving skills, the ability to work independently, and the discretion to manage customer issues efficiently.
• Attention to detail and strong interpersonal communication skills

In Return, We Offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job Location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office on Greens Road in Houston, TX