Aftermarket Account Manger

Job Title: Aftermarket Account Manager

Job Description

The Aftermarket Account Manager is the primary contact for customers seeking service and support for equipment. This role involves managing aftermarket service projects from start to finish, coordinating resources, supporting field service activities, and building strong customer relationships. The position combines project management, technical support, and account management to provide exceptional customer service and ensure accurate and efficient project completion.

Responsibilities

• Create, document, and manage field and in-house service projects.
• Coordinate service activities and provide timely project updates to both internal and external customers.
• Collect, review, and submit field service documentation for invoicing.
• Provide technical and service support to customers, distributors, and end users via phone and email.
• Collect, analyze, and present service data, operating trends, and written reports.
• Support field service technicians during onsite repairs by coordinating parts, technical information, customer communication, and logistics.
• Review operating data, service history, alarm history, and machine performance to assist in diagnosing equipment failures and developing service recommendations.
• Coordinate with Engineering, Parts, Sales, Accounting, Production, and Service departments to ensure customer requests are handled efficiently.
• Prepare accurate parts and service quotations.
• Develop and maintain strong customer relationships by serving as the primary point of contact throughout the service process.
• Assist in resolving customer concerns while identifying opportunities to improve service and increase customer satisfaction.
• Direct non-aftermarket requests to the appropriate internal departments.
• Continuously develop expertise in equipment, products, and internal processes.

Essential Skills

• Associates Degree in an Engineering Discipline
• Customer service skills
• Strong communication skills
• Ability to troubleshoot technical issues for customers
• Project management experience
• Account management skills

Additional Skills & Qualifications

• Experience in mechanical engineering
• Mechanical hands-on experience
• Report writing experience

Work Environment

This is a fully on-site position, Monday through Friday, 8 AM to 5 PM at the Independence, KY site. It offers a great opportunity for an entry-level engineer to develop skills and grow within the organization. The role includes commission, along with strong benefits and a bonus structure. The company is known for its strong work culture.

Job Type & Location

This is a Contract to Hire position based out of Independence, KY.

Pay and Benefits

The pay range for this position is $33.65 - $38.46/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Independence,KY.

Application Deadline

This position is anticipated to close on Jul 24, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.