After Sales Service Domain Consultant

Tephra

Detroit, MI

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JOB DETAILS

SKILLS

Aerospace and Defense, Artificial Intelligence (AI), Automation, Automotive Manufacturing, Big Data, Bill of Materials (BOM), Business Development, Business Model, Business Processes, Calendar Management, Cloud Computing, Communication Skills, Consulting, Conversation Engine, Customer Relations, Ecosystems, Financial Trend Analysis, Heavy Equipment/Vehicles, Information Technology Consulting, Maintenance Services, Manufacturing, On Site Support, Oracle, Pre-Sales, Presentation/Verbal Skills, Pricing, Process Modeling, Publications, Request for Proposals (RFP), Requirements Management, SAP, ServiceNow, Statistics, System Integration (SI), Thought Leadership, Windchill PLM Software

LOCATION

Detroit, MI

POSTED

3 days ago

Description:

Job Description:

• 10-15+ years' experience and expertise in Service-Centric function, preferably in heavy equipment, aerospace, industrial, automotive manufacturing

• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, overhauls, Contracts, Service BOM, , Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, IOT and Service System Integration.

• Consulting and deployment of service / aftermarket management solutions.

• Strong communication and presentation skills are required. Will communicating with internal and customer teams. Must display ability to discover and define business requirements. A strong understanding of Business Process Modeling is required.

• Contribute and collaborate with team that implements the solution.

• 70-80% Client Interaction and 30-20% Internal assets

• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle etc.) by giving the domain inputs to IT teams.

• Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.

Responsibilities:

• Consulting - defining strategy, roadmap, business capabilities, requirements and working with team in implementation.

• Identify opportunities through business connects with clients and relationships in TCS ecosystem

• Lead RFP responses and contribute

• Track emerging business models and trends for its applicability in manufacturing.

• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

• Prepare assets for practice

• Experience in outcome centric models

Qualifications:

• Graduate/Postgraduate in Engineering or Sciences

• Experience in Service Planning, Scheduling, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .

• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.

• Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc

• Publication of articles in forums

• 10-15 years of experience

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After Sales Service Domain Consultant

Tephra

Detroit, MI

About the Company

Tephra

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