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Affiliate Marketing Operations Specialist

Vivint

Provo, UT

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JOB DETAILS
LOCATION
Provo, UT
POSTED
5 days ago
Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.


Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.


Affiliate Operations Specialist


Role Overview


The Affiliate Operations Specialist is responsible for the execution and operational infrastructure within Vivint’s affiliate program. This role is responsible for networking with and onboarding net new affiliate partners to drive customer acquisition, manage existing affiliate partnerships by maintaining relationships and optimizing campaigns, and ensure program data and resources are maintained at a high standard.


By owning partner relationships, operational workflows and systems, this role enables Affiliate Managers to focus on business development, strategic growth, partner development, and performance optimization.


Key Responsibilities


Affiliate Partnership Management


+ Networking and negotiations with net new affiliate partners

+ Optimizing existing and new campaigns

+ Ensure customer acquisition goals are met for managed partnerships

+ Provide partners with necessary business updates

+ Monitor full funnel performance

+ Verifying and monitoring partner compliance

+ Travel to affiliate conferences


Program Operations & Campaign Execution


+ Onboarding execution for new affiliate partners, ensuring timely launch readiness

+ Coordinate cross-functional requests (creative, tracking, compliance, legal) required for partner activation

+ Support campaign setup, tracking validation, and QA across affiliate platforms (e.g., Awin, Ringba, Leadspedia)

+ Maintain accurate and up-to-date campaign configurations, links, and partner details


Systems, Data & Reporting


+ Monitor partner activity and performance trends, flagging anomalies or tracking issues

+ Support commission validation, reversals, and reconciliation processes

+ Utilize funnel data points to optimize affiliate campaign performance


Partner Operations & Support


+ Serve as a main point of contact for owned book of business

+ Serve as an operational point of contact for affiliate partners

+ Ensure partners have access to current assets, tracking links, and program requirements

+ Troubleshoot basic technical or setup issues in collaboration with internal teams

+ Provide affiliate partner commissions and submit invoicing for timely payment


Compliance & Quality Assurance


+ Support ongoing compliance monitoring efforts (e.g., call reviews, traffic audits)

+ Assist in enforcing affiliate program policies and documentation standards

+ Partner with internal stakeholders to ensure adherence to legal guidelines


Qualifications


+ 1–3 years of experience in affiliate marketing, marketing, operations, partnerships, or a related field

+ Strong organizational skills with high attention to detail

+ Comfortable working with data in Excel (formulas, data validation, etc.)

+ Ability to manage multiple priorities in a fast-paced environment

+ Strong communication and cross-functional collaboration skills

+ Ability to travel 3+ times per year for affiliate conferences out of state

+ Availability to attend the occasional partner dinner locally

+ Experience with affiliate platforms or lead gen environments is a plus


NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.


Official description on file with Talent.
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

About the Company

V

Vivint

Founded in 1999 as a home security company, Vivint grew rapidly due to a expansive sales staff and passion for customer service. However, by 2009 our CEO was frustrated with the lack of innovation in the security industry, and the fact that we were limited in what we could offer our customers due to reselling third party equipment.

By 2012, Blackstone Group - the largest alternative investment group in the world - purchased Vivint for $2.3 billion dollars. This provided the capital to begin designing and manufacturing our own equipment. Since then, Vivint has become the largest and best positioned company in the smart home industry.

We've had a period of explosive growth over the last decade, and are looking to continue that over the next!

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Security and Surveillance
FOUNDED
1999
WEBSITE
https://www.vivint.com/