Business Law, Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Dental Insurance, High School Diploma, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Service Level Agreement (SLA), Team Player, Time Management, Writing Skills
Affidavit Specialist
Pay Rate: $18.50-19.00/hr
Shift: Monday-Friday 7:00AM-4:30PM-OT as needed
Location: Mesa, AZ 85201
Temp to Hire
Job Summary
The Affidavit Specialist is responsible for the intake and processing of customer and citizen inquiries and requests received via email, mail, fax, and other sources. Typical requests include:
- Questions and inquiries from citizens regarding receipt of notices, next steps, and status updates
- Processing and recording documents pertaining to liability, hearings, payments, and other correspondence
- Providing necessary documents to customers and/or citizens as required
- Opening, sorting, and scanning incoming mail
Responsibilities:
- Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules and statutes
- Become thoroughly familiar with the business rules for each customer and deliver timely, accurate service
- Ensure alignment with business requirements and company standards
- Provide exceptional customer service to citizens
- Process internal requests from operational or support teams as required
- Adhere to assigned service level agreements (SLAs)
Requirements:
- Drug and Background screening
- High School Diploma or equivalent
- Fingerprints
- Reliable transportation
- Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel)
- Data entry speed of 40 WPM
- Strong verbal and written communication skills
- Minimum of 1 year of data entry experience required
- Demonstrated ability to work and problem-solve independently, with sound judgment on when to escalate issues
- Ability to make sound decisions and accept/act upon constructive feedback
- Professional demeanor and ability to work collaboratively with various teams and departments
- Ability to operate effectively and reliably in both office and remote environments
- Must be capable of sitting or standing for extended periods
- Must be capable of reviewing data and/or images on a computer monitor for extended periods (typically 8-hour shifts)
Benefits (employee contribution):- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#STL26i
inSync Staffing
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
50 to 99 employees
Staffing/Employment Agencies
http://www.insyncstaffing.com/default.html