Aerospace Customer Service Rep

Johnson Service Group

Chatsworth, CA

Apply

JOB DETAILS

SALARY

SKILLS

AS 9100, Accounts Receivable, Aerospace and Defense, Billing, Call Centers, Continuous Improvement, Contract Approval, Contract Processing, Contract Requirements, Corporate Compliance, Corrective Action, Customer Relations, Customer Support/Service, Data Entry, Data Quality, Develop and Maintain Customers, Documentation, ERP (Enterprise Resource Planning), External Audit, Inside Sales, Internal Audit, Maintain Compliance, Metrics, Order Management, Order Processing, Partner Sales, Pivot Tables, Pricing, Purchase Orders, Purchasing/Procurement, Retail, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Safety Compliance, Safety/Work Safety, Sales Management, Shipping/Receiving, Source Code/Configuration Management (SCM), Time Management, Warehouse Coordination

LOCATION

Chatsworth, CA

POSTED

7 days ago

Johnson Service Group is looking for a Customer Service Rep who has experience in doing Excel (Vlook-up and pivot tables) and experience with purchase orders and invoices. Basic account management with department coordination (No retail or call centers). Responsible for accurate order execution, documentation control, and customer communication within an AS9100/AS9120-certified aerospace distribution environment. This is a Temp-Direct job in Chatsworth, CA.

Salary: $23.50 HR.

Position Purpose/Summary:
This role serves as a transactional and service execution partner to Inside Sales and other departments by ensuring customer purchase orders are processed accurately, contract terms are followed, documentation is properly maintained, and delivery performance is supported. The focus of this role is disciplined order management, documentation integrity, and customer service excellence.
Essential Responsibilities/Duties:
In compliance with AS9100/AS9120 requirements, the CSR is responsible for the following:
Order Processing & Contract Adherence
Receive and review customer purchase orders for completeness and accuracy.
Validate part numbers, quantities, pricing (per approved contract), and delivery requirements.
Enter and maintain accurate order information in ERP system (SAP preferred).
Issue order acknowledgements within defined service level timelines.
Escalate discrepancies between purchase order and contract terms to Inside Sales or management.
Manage open order reports and other tracking reporting required.
Maintain revision control of customer contracts and pricing as directed.
Documentation & Record Control
Ensure all customer documentation is retained and stored in accordance with document control procedures.
Validate that required certifications, COCs, and documentation flow appropriately between departments.
Maintain traceability of transactional records within ERP and shared systems.
Support internal and external audits related to order processing and documentation integrity.
Customer Communication:
serving as primary transactional point of contact for assigned accounts.
Respond to order status inquiries in a timely and professional manner.
JOB DESCRIPTION:
Provide shipment confirmations, tracking details, and documentation upon request.
Communicate delivery changes or risks proactively in coordination with Operations.
Represent the Customer Service function in customer meetings, required trainings, and formal service reviews, ensuring accurate communication and documented follow-up actions.

Delivery Performance Support:
Monitor open order reports and identify potential late deliveries.
Coordinate internally with Warehouse, Purchasing, and Quality when order issues arise.
Support continuous improvement of On-Time Delivery (OTD) metrics.
Escalate supply constraints to appropriate internal stakeholders.

Portal & System Compliance:
Access and manage customer portals as required.
Retrieve orders from portals and upload required confirmations or shipping data.
Ensure portal compliance aligns with contractual and customer-specific requirements.
Maintain accuracy in ERP data to prevent shipment or invoicing errors.

Accounts Receivable Coordination:
Notify customers of outstanding balances when requested.
Coordinate internally to prevent credit holds impacting shipments.
Support timely resolution of billing discrepancies.

Quality & Compliance Awareness:
Adhere to AS9100/AS9120 procedures applicable to order management.
Participate in corrective action processes when order errors occur.
Maintain confidentiality of customer information and contractual data.
Follow all company safety and compliance policies.
Qualifications Minimum Qualifications
Education/Experience:
High school diploma or equivalent required.
1 years prior experience in Customer Service role with order management duties.
1-2 years experience of data entry
Aerospace distribution or similar experience highly desired
Knowledge:
ERP system knowledge (SAP preferred).
Understanding of customer contract environments.
Familiarity with AS9100/AS9120 environments preferred.
Ability to interpret customer purchase orders and contractual requirements.
Basic knowledge of aerospace hardware terminology preferred.
3 years experience with aerospace hardware and fasteners
Understanding and experience with placing purchase orders
Work Requirements
Office environment within aerospace distribution facility.
Frequent interaction with ERP systems and customer portals.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
#D800

About the Company

Johnson Service Group

At JSG, We Understand People

It is our mission to empower people, help our clients reach their goals, and hire motivated individuals.

Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing and consulting solution available.

Headquartered in Chicago, IL with local offices throughout the United States and Canada, JSG proudly serves a diverse range of industries with the right solutions to help clients reach their company goals. Our client-centric approach enables us to create personalized solutions for businesses in need of top-tier talent. Our dedication doesn’t stop at our clients. We strive to connect candidates with opportunities that match their skills and goals. More than just a go-between, we are a dependable bridge, uniting top talent with suitable opportunities, facilitating shared opportunities and growth.

COMPANY SIZE

1,000 to 1,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1984

WEBSITE

https://www.jsginc.com/