Student Advising & Support
Interprets and explains financial aid processes inclusive of application, dependency appeals, special circumstance appeals, homelessness determinations, unusual enrollment history (UEH), grants, federal loans, private loans, scholarships, and academic standards.
Reviews, verifies, and makes decisions on various appeals including dependency, special circumstance, SAP, and UEH.
Guides students through processes inclusive of processing paperwork and verifying qualifiers.
Provides information regarding program of study, next steps of enrollment, documents needed, new student orientation, placement testing, academic advising, course selection and registration.
Facilitates in-person and virtual presentations to students, parents, and potential students both on and off campus.
Assists students in the Student Central computer lab.
Assists unique student populations such as veterans, foster youth, human trafficking victims, homeless students, and domestic violence survivors.
Advises students on academic pathway tracks and course selection as related to financial aid eligibility.
Communicates with students and parents in person, via phone, e-mail or other delivery formats as needed.
Customer Service
Provides direct customer-focused service in-person, via phone, and e-mail. Assists partners from other College departments, such as Financial Aid processing, with paperwork and tasks to address student needs.
Responds to email inquiries from multiple accounts inclusive of Financial Aid, Consortium, and individual work email.
Initiates emails to students relating to document requests and appeal decisions.
Conducts outreach to students to resolve barriers to enrollment such as no FAFSA on file, wrong FAFSA on file, aid cancellation due to self-corrections on FAFSA, and other issues as needed.
Administrative
Completes and maintains required documentation.
Keeps accurate records.
Maintains confidentiality of student files and other sensitive subject matter.
Collects and maintains student contact for reporting purposes.
Ensures all documents and data are entered appropriately in electronic processing systems and student records
Culture of Respect
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
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Columbus State Community College