Advisor, Customer Intelligence (Digital Architect)

The Advisor, Customer Intelligence (Digital Architect) is responsible for designing business processes that drive digital transformation, innovation, and automation to enhance customer experience, increase product adoption, and support growth. This position will be working hybrid and is based in Oriental Center building, San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

• Evaluate complex processes and systems to drive the design and re-engineering of features or products, leveraging optimized workflows.
• Partner with agile teams to define epics and user stories with acceptance criteria, ensuring a healthy, prioritized backlog aligned with the roadmap.
• Lead grooming meetings and provide guidance, support, and expertise to the development and testing team when needed to ensure proper implementation and sustainability.
• Responsible for ensuring adequate and timely delivery of the product roadmap.
• Acts as a liaison with IT Infrastructure, Development, and support to develop and support Digital Sales Products and features.
• Work with Business, Marketing, Compliance and Risk for approval on features.
• Conduct analysis to determine best path for solving business challenges, threats, limitations, and opportunities for improvement using data analytics, as well as customer feedback and pain points.
• Manage discussions in partnership with Solution Architects, PO, UX and adoption leads.
• Evaluate project impacts and escalate issues and risk properly.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Bachelor's degree in business, computer science, computer engineering, industrial engineering, information systems, or similar field required.
• 3+ year(s) of digital business architecture, user story design and/or QA testing experience required. Banking industry experience preferred.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Knowledge in banking product and services highly desirable.
• Adept in guiding and directing the implementation of new business processes by managing design, development, and prioritization of business needs.
• Learning agility that enables a broad, enterprise-wide knowledge of software programs & automation options enabling systematically streamlined solutions.
• Experienced in testing and QA frameworks and applications using Agile methodologies. Preferably experience planning and deploying both business and IT initiatives.
• Strong troubleshooting and root cause analysis abilities.
• Excellent communication skills in both Spanish and English with the ability to communicate effectively at all levels of the organization (this includes written and verbal communication) required.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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