Budgeting, Communication Skills, Customer Experience, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Driver's License, Employee Orientation, Financial Metrics, Fleet Management, Health Insurance, Identify Issues, Leadership, Online Marketing, Operations Management, Organizational Skills, Process Improvement, Promotional Strategy, Quality Management, Rentals, Resolve Customer Issues, Revenue Growth, Safety/Work Safety, Social Media, Social Media Marketing
Position Overview:
You will lead and coordinate daily off-road rental operations in a growth-focused role, working closely
alongside the current GM. Learn all core functions of the business, develop leadership
capabilities, and gain the experience needed to advance into a senior management role over
time.
Key Responsibilities:
- Manage fleet operations: maintenance, turnaround, and repairs
- Support GM with staffing, scheduling, training, and performance
- Ensure vehicles are safe, clean, and ready for customers
- Maintain safety, quality, and service standards
- Develop and improve processes for efficiency and satisfaction
- Help maintain high standards for guest experience and service quality
- Support initiatives that improve customer satisfaction and repeat bookings
- Strong focus on customer experience, service quality, and brand reputation
- Resolve customer issues with professionalism
- Monitor financial metrics and assist with budgeting
- Foster a positive, accountable workplace culture
- Step in as acting GM when needed
- Grow social media and online presence
- Provide clear operational reports
- Recommend promotions and strategies to grow revenue
Qualifications:
- Proven leadership in operations or fleet management
- Mechanical knowledge and troubleshooting skills a plus
- Organized, solutions-focused, self-motivated
- Social media and digital marketing experience
- Excellent communication and customer service
- Valid driver’s license; off-road experience a plus
- Flexible schedule including weekends/holidays
Benefits:
- IRA with 3% company match
- Vision, Dental, and Health Insurance
- Flexible seasonal schedule
- Employee rental/service discounts
- Energetic work environment
- Competitive pay and advancement opportunities
This fast pace environment is where our enthusiastic, detail oriented personnel provide exceptional customer service. They strive to help our customers with their off road vehicle rentals, and facilitate the adventure of a lifetime.
Salary
$50000.00 - $75000.00 per yearBenefits
Paid time off, Health insurance, Dental insurance, Vision insurance, 401(k)Job Type
Full time