It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The pay rate for this position is $15.00 per hour.
The Adventure Concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests requested expectations are met. The adventure concierge is also responsible for all merchandise sales from the gift shop.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Completes pre-arrival emails and calls before guest arrival to book activities, spa services, and schedule dining times
Be a point of contact for guests to inform guest of special happenings during their stay and to answer any questions they may have
Gathers/tracks guest information and preferences by maintaining the guest database
Creates unique memorable experiences for our guests
Knowledge of merchandise and be able to help guests with sales
Re-stocking Gift Shop floor as needed
Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook
Assist with monthly inventory of shops, storage areas, and satellite retail locations
Reviews traces daily and confirms information with other departments
Audit activity and spa bookings to ensure accuracy
Communicates accurate guest information & preferences to other team members & departments
Monitors website content to ensure accurate even information is posted
Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other Team Members and Managers and interact with our guests.
SUPERVISORY RESPONSIBILITY
None
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required
Must have a valid drivers license
Hotel Front of House operations experience preferred
LANGUAGE SKILLS
Must be able to communicate effectively with guests, managers, and team members
Must have excellent verbal & written communication skills
MATHEMATICAL SKILLS
Basic knowledge and understanding of math
REASONING ABILITY
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS
Must be able to sit or stand for long periods of time
Must be able to sit at a computer for long periods of time
Must be able to operate a company vehicle or golf cart
WORK ENVIRONMENT
Must be able to work outside in all weather conditions