Role: Advanced Technical Service Associate
Client: Defense-Aerospace
Hourly Rate: up to $35/hr W2, non-benefited
Length: 18-month contract (with possible extension)
Location: Scottsdale, AZ
Clearance: Department of Defense SECRET security clearance is required at time of hire
Description:
- Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
- May be involved in customer installation and training
- Provides support to customer/users where the product is highly technical or sophisticated in nature
- The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level
- software where the user has a technical background
- Provides technical service management and technical support for customer programs
- Assures all repairs are in accordance with company policy and procedure and customer quality requirements
Required and Desired Skills:
- Sec + or other IAII certification required at time of hire
- Network/ IT systems management
- SQL server
- Software administration
- Troubleshooting in a windows environment
- Experience with failure and root cause analysis reporting
- Direct customer service and/or direct customer interaction experience is a plus
- Knowledge of CA Spectrum One Click software suite.
- Experience with Oracle CRM
- Microsoft Terminal Server
- HBSS
- Anti-Virus
- network monitoring tools
- Asset management software
- Microsoft Windows Active Directory tools a big plus
- Support of DoD or DHS systems is desire
Required Education and Experience:
Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience.
If interested in learning more about this position, please email your resume to
KDunkin@geologics.com
and I will call back with more information.
#Cleared #Clearance #CJ