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Advanced Technical Service Associate - DoD Secret

The Computer Merchant, LTD.

Scottsdale, AZ

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JOB DETAILS
SALARY
$35.77–$36.82 Per Hour
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
1st Level Support, Antivirus, Asset Management Software, Computer Systems, Corporate Policies, Customer Relations, Customer Support/Service, Debugging Skills, DoD Secret Clearance, Electromechanics, Federal Laws and Regulations, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Microsoft Active Directory, Microsoft Product Family, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft SQL Server, Microsoft Windows Operating System, Microsoft Windows System Administration, Network Monitoring, On Site Support, Oracle CRM, Product Support, Regulations, Root Cause Analysis, Software Administration, Software Engineering, State Laws and Regulations, Systems Administration/Management, Technical Services Management, Technical Support, Technical/Engineering Design, United States Citizen, United States Department of Defense (DoD), Wireless Communications
LOCATION
Scottsdale, AZ
POSTED
17 days ago
JOB TITLE: Advanced Technical Service Associate - DOD Secret
JOB LOCATION: Scottsdale, AZ
WAGE RANGE*: 35.77-36.82
JOB NUMBER: 26-00730

JOB DESCRIPTION: Our client, a large defense contractor, has an immediate opening for a Advanced Technical Service Associate - DOD Secret to work from their Scottsdale, AZ facility.

QUALIFICATIONS: Associate's degree or equivalent combination of education and relevant work experience is required plus a minimum of 3 year of relevant experience.


CLEARANCE REQUIREMENTS: Department of Defense SECRET security clearance is required at time of hire. Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.


In this role you will use your technical and interpersonal skills to:
  • Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
  • May be involved in customer installation and training
  • Provides support to customer/users where the product is highly technical or sophisticated in nature
  • The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level
    software where the user has a technical background
  • Provides technical service management and technical support for customer programs
  • Assures all repairs are in accordance with company policy and procedure and customer quality requirements

KNOWLEDGE SKILLS AND ABILITIES:
  • Sec + or other IAII certification required at time of hire
  • Network/ IT systems management
  • SQL server
  • Software administration
  • Troubleshooting in a windows environment
  • Experience with failure and root cause analysis reporting
  • Direct customer service and/or direct customer interaction experience is a plus
  • Knowledge of CA Spectrum One Click software suite.
  • Experience with Oracle CRM
  • Microsoft Terminal Server
  • HBSS
  • Anti-Virus
  • network monitoring tools
  • Asset management software
  • Microsoft Windows Active Directory tools a big plus
  • Support of DoD or Client systems is desire

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

About the Company

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The Computer Merchant, LTD.