Adult Protective Services Worker II

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted on-line.

DESCRIPTION

The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. To learn more about the Alameda County Social Services Agency, please visit the website at https://www.alamedacountysocialservices.org/

THE POSITION

This classification is a part of a two-level, flexibly staffed classification of the Adult Protective Services Worker series, Adult Protective Services Worker I and II, located in the Adult and Aging Services Department of the Social Services Agency (SSA). Employees in this classification will focus on providing protective services to the adult and elderly community within Alameda County through the adult protective services intake process.

The Adult Protective Services Worker II classification is distinguished from the higher-level classification of Adult Protective Services Supervisor in that the latter is responsible for providing day-to-day first-line supervision over a group of Adult Protective Services Worker I/II.

IDEAL CANDIDATE

 In addition to meeting the minimum qualifications stated below, the ideal candidate will have:

• Knowledge regarding programs and regulations applicable to Adult Protective Services and will remain informed regarding community resources and their appropriate utilization.
• Exceptional communication skills, both written and oral, and the ability to communicate effectively with diverse groups.
• Outstanding analytical skills, with a demonstrated ability to think logically and arrive at sound conclusions.
• The ability to relate well to people from varied backgrounds, show understanding, courtesy, and present oneself in a diplomatic, professional manner.
• Remarkable organizational skills, including the ability to prioritize tasks and accomplish multiple projects simultaneously, take prompt action to achieve objectives as well as identify issues as they arise and address them proactively.
• The ability to work well under pressure; performing calmly and professionally while working under time constraints.

MINIMUM QUALIFICATIONS

EITHER I

Experience: The equivalent of one (1) year of full-time experience as an Adult Protective Services Worker I in the Alameda County classified service. Â

OR II

Education:Â Possession of a bachelorâs degree, including 30 semester or 45 quarter units in social/human services, sociology, gerontology, social welfare, psychology, or a related behavioral science field.Â

ANDÂ

Experience:Â The equivalent of three (3) years of full-time experience providing ongoing social casework and/or counseling services to the elderly and/or adults with disabilities.Â

Substitution:Â Possession of a masterâs degree in social welfare, counseling, psychology, gerontology, or a related behavioral science field, from an accredited college or university, may substitute for two (2) years of the required work experience in pattern II.Â

OR IIIÂ

Education:Â Â Possession of a masterâs degree in social welfare, counseling, psychology, gerontology, or a related behavioral science field from an accredited college or university, which includes completion of two (2) semesters of graduate field placement, or mental health disabilities, including intensive casework, counseling, and /or protective services.Â

License:Â Possession of a valid California Motor Vehicle Operator''s license.Â

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.Â

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Crisis intervention techniques and principles.
• Principles of sociology and psychology.
• Interviewing techniques.
• Available community resources and their appropriate utilization.
• Relevant Federal, State, and local laws, regulations, and codes.

Ability to:

• Quickly and accurately assess situations encountered.
• Exercise sound judgment in determining courses of action.
• Deal effectively with hostile/aggressive clients and others contacted during work.
• Handle multiple tasks simultaneously.
• Communicate clearly and concisely, both orally and in writing.

Â

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1. A review of applicants'' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the testing process;

2. An oral examination which will be weighted as 100% of the candidate''s final examination score. The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this examination.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. For more information on the Civil Service Selection process, please visit the âWhat You Need to Knowâ section of our website, www.acgov.org/hrs.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

TENTATIVE RECRUITMENT PLAN

Deadline for Filing:Â Â Â Â

5:00 PM Thursday, July 23, 2026

Review of Minimum Qualifications:

by July 30, 2026

• Civil Service Oral Interview:

Week of August 17, 2026

Notification of Results                     Â

September 2026

Promulgation of Eligible List

September 2026

TENTATIVE SELECTION PLAN

Departmental Hiring Interviews

• Combined Process
• If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

REASONABLE ACCOMMODATION

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the California Fair Employment and Housing Act (FEHA), the federal Americans with Disabilities Act (ADA), and Alameda Countyâs Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement no later than the recruitment filing deadline. If this is a continuous open recruitment without a filing deadline, please contact the assigned Human Resources Representative listed on the job announcement within ten (10) business days of submitting your application. Unless your disability is readily apparent (for example, you use a wheelchair and need wheelchair-accessible spaces), Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, https://hrs.alamedacountyca.gov.

BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical â HMO & PPO Plans
• Dental â HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1st United Services Credit Union
• Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If you have questions, please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Montrice Goodman | Human Resources Analyst

Human Resource Services, County of Alameda

(510) 208-3954 | Montrice.Goodman2@acgov.org

https://hrs.alamedacountyca.gov

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.