Case Managers under the supervision of their manager, must have the drive and desire to
provide advocacy, arrangement and coordination of services, and linkage of resources based on
the clinical needs of the client. The case manager has to be willing to meet the patient at their
level of care and work towards a level of care that satisfies the patient's social recovery.
ESSENTIAL RESPONSIBILITIES
Client Support & Service Coordination
Provide community-based case management to clients with substance use and cooccurring mental health disorders.
Assess clients' clinical and social needs, ensuring they receive appropriate care,
services, and referrals.
Develop, implement, and monitor individualized service plans (ISPs) in collaboration
with the treatment team.
Link clients to housing, employment, education, food assistance, medical care, and
other essential services.
Collaborate with psychiatrists, therapists, group facilitators, medical providers, and
other professionals to ensure a holistic approach to client care.
Assist clients in accessing medication-assisted treatment (MAT) and other evidencebased interventions.
Advocate for clients' rights within social services, legal systems, and medical
institutions as needed.
Therapeutic & Skill-Building Support
Conduct Substance Use Disorder (SUD), Therapeutic Behavioral Services (TBS),
Psychosocial Rehabilitation (PSR), and Community Psychiatric Supportive Treatment
(CPST) sessions.
Facilitate group activities that enhance self-sufficiency, resilience, and social skills.
Promote healthy coping strategies, relapse prevention techniques, and life skills
development.
Address crisis situations and provide immediate intervention when needed.
Collaboration & Compliance
Maintain a caseload of 20-30 clients, ensuring consistent support and engagement.
Attend weekly staff meetings and actively contribute to case reviews and team
discussions.
Communicate professionally and effectively with all Vital Health staff and external
service providers.
Adhere to all federal, state, and agency regulations to maintain compliance and service
quality.
Uphold confidentiality standards by safeguarding client records and personal health
information (PHI).
Documentation & Productivity
Maintain detailed, accurate, and timely case notes, ensuring documentation is
completed within 24 hours of service.
Meet productivity expectations of 26 billable hours per week while maintaining service
quality.
Monitor and document clients' progress, setbacks, and treatment adherence, adjusting
service plans as needed.
Additional Responsibilities
Assist clients with transportation to appointments, recovery meetings, and essential
services when necessary.
Engage in professional development and training to enhance case management skills.
Perform other duties as assigned to support the mission of the agency.
Qualifications & Requirements
Education & Experience:
High School Diploma or GED with 3+ years of relevant experience in case
management, peer support, or behavioral health OR
Associate's or Bachelor's degree in Social Work, Psychology, Human Services, or
a related field (preferred)
Master's degree in a related field is a plus
Licensure & Certifications (Preferred but Not Required):
Qualified Behavioral Health Specialist (QBHS) or QHMS certification
Chemical Dependency Counselor Assistant (CDCA) certification
Additional Requirements:
Valid Driver's License and reliable transportation
Background checks are required for this position. Background checks are employer paid.