Adoption Marketing Events Manager

Ursus, Inc.

San Francisco, CA(remote)

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JOB DETAILS

SALARY

$52–$62.68 Per Hour

SKILLS

Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Audiovisual, Automation, Campaigns, Catering Services, Content Delivery/Distribution, Content Management, Cross-Functional, Customer Acquisition, Customer Experience, Customer Retention/Renewal, Delivery Management, Digital Media, Documentation, Engagement Marketing, Event Management, Event Marketing, Interpersonal Skills, Logistics, Logistics Management, Marketing, Marketing Automation Software, Microsoft Exchange Server, Onboarding, Operational Support, Operations Management, Operations Processes, Organizational Skills, Outbound Marketing, Process Development, Product Management, Product Marketing, Project Tracking, Project/Program Management, Team Player, Writing Skills

LOCATION

San Francisco, CA

POSTED

25 days ago

JOB TITLE: Adoption Marketing Events Manager
LOCATION: Remote
PAY RANGE: $52 - $62/hr.
DURATION: 6 Months

TOP 3 SKILLS:

5+ years of experience in event, marketing, or customer marketing program execution
End-to-end program management experience across planning, execution, and reporting of campaigns and events
Hands-on experience with marketing automation tools (e.g., Marketo) and AI/automation tools to streamline marketing operations

Company:
Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.

The Opportunity:
The Adoption Marketing Team is looking for an exceptional Events and Operations Manager to support the team in delivering outstanding learning event experiences for our customers. This person will support learning event and customer programs through end-to-end project management, including organization, execution, and reporting, to drive user adoption and retention at scale. This role will report directly to the Director, Adoption Marketing, and will work closely with our Adoption Marketing, Customer Engagement, Experience League Platform, Product Management, and Product Marketing teams.

What you'll do:

Support our premier advocate program, Champions, 220+ of most expert customers across our CX Enterprise products
- Application process for 2026-2027 Champion class
  - Project managed the end-to-end judging process across 6 solutions, maintaining timelines and keeping stakeholders aligned
  - Coordinate and track application submissions, ensuring organized handoffs to the judging panel
  - Support Adoption Marketing managers with the onboarding and offboarding of 220+ strategic advocates, including tracking status, communications, enablement, and documentation
- Champion Forum multi-day in-person event
  - Execute event programming developed in partnership with adoption marketers, managing all logistics for the in-person event
  - Own vendor coordination, room logistics, catering, AV, and on-site execution
  - Build and maintain the run-of-show and internal communications leading up to the event
  - Support adoption marketers with Product Team participation, including managing content delivery, coordinating speaker prep, and slide collection
Plan for Summit 2027 conference (March 22 25)
- Develop the event programming in partnership with adoption marketers
- Work with the centralized Summit team to manage logistics for the in-person event, serving as the day-to-day point of contact for scheduling and coordination
- Support adoption marketers with Skill Exchange @ Summit sessions, including managing content delivery from customers

What you need to succeed:

Bachelor s degree, with an emphasis in business, marketing, or related field
5+ years of event, marketing, and/or customer marketing experience preferred
Ability to leverage and use AI and agents to streamline operational processes
Marketo experience is a plus
Customer-centric with a what s best for the customer approach
Strong program development and management skills
Proven ability to collaborate cross-functionally and be an exceptional teammate
Accountable for your performance and results, and committed to delivering your best
A font of creativity -- you take pride in coming up with fun, exciting ideas to make customers happy and successful
Self-motivated, diligent, organized, and willing to take complete ownership of a project
Excellent writing and interpersonal skills
Flexible, can-do outlook, with the ability to thrive in a highly dynamic environment

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

IND123

Adoption Marketing Events Manager

Ursus, Inc.

San Francisco, CA(remote)

About the Company

Ursus, Inc.

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