JOB ACCOUNTABILITIES
• Develops, organizes, and upon approval, implements a Patient Access program for new hire orientation, staff development, and on-the-job training across the Main Admitting, ED, and other departments that utilize registration processes. • Plans, coordinates, and leads internal in-services and educational programming for Patient Access staff in the areas of preregistration, registration, insurance verification, financial clearance or counseling, customer service, and other areas identified. • Creates training tools and staff assessment materials, including, but not limited to manuals, presentations, competency tests, tip sheets, and evaluation rubrics. • Coordinates with IT department when necessary to select and deploy e-learning or web-based training materials. • Trains staff in utilizing systems or applications specific to their job duties as well as e-learning technology and web-based educational offerings. • Ensures staff maintains departmental education requirements as needed or expected of their role and remains up to date on department or industry changes. • Reviews AHIQA daily staff pre-registrations, registrations for completion and accuracy; ensures patient demographic and insurance data, is entered correctly into the data system, and are available to the appropriate users/departments to determine any additional training required. • Provides one-on-one training in response to performance deficiencies and promotes a collaborative environment by addressing issues in a constructive, professional, and proactive manner. • Recognizes training opportunities and actively participates in improvement plans; works with management to successfully implement new training material. • Documents and maintains departmental employee records to ensure training requirements are fulfilled, corrective action plans can be carried out as needed, core competencies can be further defined, etc. • Reviews and analyzes trends in departmental and individual performance data and uses information to adjust and refine training programs as needed. • Keeps Admitting Management Team informed of all quality assurance/training activities or issues through weekly, monthly, and quarterly meetings/reports. • Other duties as assigned.
MINIMUM EDUCATION High School or equivalent
MINIMUM EXPERIENCE 2 - 3 years Admitting experience, including but not limited to ER/Main Admitting.
STRONG KNOWLEDGE OF ADMITTING OPERATIONS, LAWS, AND REGULATIONS.
COMPUTER PROFICIENT IN MICROSOFT OFFICE.
MINIMUM SKILLS • Outstanding customer service skills required; must be able to interact well and develop a rapport with department staff as well as with other departments. • Demonstrated attention to detail, demonstrated ability to teach. • Excellent English communication skills, verbal and written. • Ability and desire to work under pressure in a hectic, high-paced environment. • Working knowledge of insurance, Medicare, Medi-Cal, HMO, and PPO is essential. • Must be able to type 40 words per minute and operate a calculator.
REQUIRED CERTIFICATIONS • Basic Life Support (BLS) Provided by the American Heart Association - Within 30 days of hire. • Workplace Violence Training Program - within 6 months of hire.
PAY TRANSPARENCY The hourly rate range for this position is $20.93 - $27.47. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
JOB SUMMARY
Under the direction of the Admitting Management Team, the Admitting Staff Development Coordinator is responsible for developing and coordinating the Patient Access Department training program. The Admitting Staff Development Coordinators responsibilities will include monitoring quality and performance metrics, keeping the Admitting Management Team apprised of the results, and using data to identify and develop targeted opportunities for staff development. This position will also include, but is not limited to, in-service education to other internal hospital departments regarding registration, staff organization, evaluation, continuous quality improvement, and guest relations promotion/satisfaction.
USC IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
USC PROVIDES REASONABLE ACCOMMODATIONS TO APPLICANTS AND EMPLOYEES WITH DISABILITIES
Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
NOTICE OF NON-DISCRIMINATION
Employment Equity
Read USCs Clery Act Annual Security Report
USC IS A SMOKE-FREE ENVIRONMENT
Digital Accessibility