Admissions Support Representative

Overview

The Admissions Support Representative is responsible for providing support and resources for recruitment and enrollment of qualified students to the campuses. All Concorde associates are required to display professionalism and uphold Concorde's Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.

Responsibilities

• Responsible for providing accurate information to and determining the acceptability of individuals making application to the school based upon the admissions criteria established by the school as outlined in the school catalog
• Maintain a positive, professional, and businesslike manner to clients, students, and other

personnel, at all times

• Ability to support different time zones as needed
• Conduct remote prospective student interviews in accordance with the outline in the

"Admissions Exceptional Trust Manual" or as directed by the Director of Admissions and/or

Regional Director of Admissions

• Ensure to have a full understanding of campus and program information at each campus to

which you are supporting

• Fully understand and utilize the CRM system (currently Conext) and the enrollment system

(currently Broadleaf)

• Understand the basics of both Canvas and Cnex to better serve students as needed

• Must have enough current, accurate and good career knowledge to successfully market each career

• Attend and participate in all regularly scheduled admissions meetings during designated shifts.

• Responsible for a sufficient amount of phone work to accomplish the following:

o Receiving and setting appointments with incoming phone inquiries

o Outgoing call, text, and email efforts to assist inquiries

o Diligently following up with appointment no-shows to reschedule the interview and

ensure the prospective student receives quality customer service

o Regular and consistent follow-up with scheduled appointments to ensure a quality

student experience

• Understands the position of Admission Support Representative is a non-commissioned, non-

exempt hourly position

• Does not handle or manage any funds for or on behalf of students, such as payments for

registration fee, tuition, or supplies

• Use only such promotional material (catalogs, brochures, letters, etc.) as are provided to the

Admissions Support Representative and approved by the Vice President of Admissions,

Enrollment Enablement Manager or Director of Admissions Support.

• Must agree to and abide by all Federal, State and Municipal laws, particularly those governing

proprietary schools and adhere to all the standards and ethical practices as dictated by the

school and accrediting/approval agencies

• Accurately prepare, complete, and submit all required admissions documents and records in a

timely manner

• Partner effectively with campus Admissions departments/staff at the campus to support

recruitment activities

• Effectively utilizes vendor resources to engage or re-engage prospective students, schedule

campus appointments and facilitate the highest level of customer service

• Effectively manages student recruitment activity through timely updates and detailed notes in

CRM

• Be able to direct any student or prospective student to the school catalog on the Concorde

website

• Follow only prescribed enrollment procedures authorized by the school
• Must continually meet or exceed the criteria set forth by the Enrollment Enablement Manger or

Director of Admissions Support regarding admissions support activity, appointment and

interview expectations, and the generation of student referrals

• Understands the Admissions Exceptional Trust training manuals, admissions materials and

promotional items are the property of the school/institute and must be returned upon

termination of employment. Any reproduction of Concorde's manuals, student/prospective

student information records or reproduction or possession of entrance tests, forms or answer

keys is strictly prohibited

• Performs other duties as directed by the Enrollment Enablement Manger or Director of

Admissions Support

• They do not disparage the character, nature, quality, value or scope of other schools, courses,

or services

• They do not demean or discriminate against any student because of sex, race, creed, color, or

national origin

• The Admissions Support Representative shall not misrepresent, or in any manner whatsoever,

exaggerate the nature of the school/institute, its accreditation, facility, programs, courses,

expected out-come of training, salary expectations, etc., in any way, either directly, indirectly,

implied or by omission. The Admissions Support Representative will make all necessary

disclosures to prospective students regarding the school policies, including the refund policy

and provide current placement statistics (If placement statistics are used during interview.) where appropriate.

• Adhere to all Federal financial aid policies relating to admissions activities. Federal aid

regulations prohibit representatives from:

o Assisting prospective students in the completion of FFELP or FAFSA applications

o Guiding prospective students to a participating lender

o Promoting prospective students to apply for a FFELP loan

o In addition, School policy prevents the Admission Support Representative from

discussing any Title IV Financial Aid whatsoever, except as outlined in Appendix D

• Understands and agrees to comply with all school policies and school catalog including but not

limited to the below listed items:

• The school does not permit any admissions personnel to become involved in any

manner, with admissions testing or admissions decisions

• The school does not use third party (non-employee) agents for any domestic student

recruiting activities

• The school ensures that no false or misleading statements about the school, its

personnel, its training, or its services are made

• The school does not permit surveying or otherwise soliciting prospective students in or

near welfare offices, unemployment lines, food stamp centers, homeless shelters, or

other governmental buildings

• Promises of employment, explicit or implicit, are not made to prospective students
• The school does not permit the payment of cash or other considerations to any student

or prospective student as an inducement to enroll

• The school does not permit any admissions personnel to discuss with nor assist

prospective students in compiling information for or completing application forms for

federal financial aid

• The school does not use employment agencies for student recruitment
• The school does not utilize direct surveys or surveyors to identify potential students
• Every potential student receives a tour of the school's facilities prior to completing an

enrollment agreement

• No title other than admissions director, admissions representative, admissions support

representative or remote admissions representative is used by any admissions personnel

• School personnel do not discredit other students in any manner

• Other duties as assigned

Qualifications

• HS Diploma or GED (required)

• Bachelor's degree in business, finance, marketing or related field (preferred)

• Minimum of five (5) years of experience as an admissions representative (required)

• Experience with outside sales, customer service, and quality assurance (preferred)

• Strong customer service and organizational skills

• Strong organizational and time management skills

• Excellent interpersonal communication skills, both verbal and written

• Able and willing to:

• Communicate, think, learn, and reason

• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks

• Safely ambulate and/or maneuver when on-site at Company locations

• Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility

• Ability to use good judgment, problem-solving and decision-making skills

• Ability to maintain confidentiality and manage sensitive information with discretion

• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously

• Ability to gain, understand and apply information and data as it relates essential functions of the position

• Ability to foster long-term relationships with stakeholders

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.

• This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.

• No travel required

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