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Admissions Support Center Specialist | Full-Time

Pima Medical Institute

Mesa, AZ

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JOB DETAILS
SALARY
$17.84–$21.40 Per Hour
SKILLS
Calendar Management, Call Centers, Communication Skills, Computer Maintenance, Contact Management, Continuous Improvement, Customer Relations, Customer Support/Service, Higher Education, Lead Management, Life Insurance, Mail Processing, Preferred Provider Organization (PPO), Presentation/Verbal Skills, Record Keeping, Sales, Team Player, Writing Skills
LOCATION
Mesa, AZ
POSTED
17 days ago

Pima Medical Institute

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Admissions Support Center Specialist | Full-Time

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Job #

714A4987-0F10-40F8-80DF-512891DE0E60

Created

May 20, 2026 11:50pm

Location

Mesa, Arizona

The Admissions Support Center (ASC) specialist, working in a fast paced and dynamic environment, is responsible for supporting PMI's branch campuses by setting appointments for prospective students to discuss their education objectives.

Are you a great listener with a passion for helping others? Do you thrive in a dynamic, customer-focused environment? Look no further! We're excited to announce an opportunity for a Support Center Specialist!

Schedule: M-Th 9:30-6 and alternating Fridays and Saturdays

What You'll Do

Connect with Compassion: As a Contact Center Specialist, you'll make and receive calls, engaging with prospective students and their families. Your empathetic approach will help set appointments.

Be the Voice: You'll be the friendly voice on the other end of the line, answering questions, addressing concerns, and providing helpful solutions. Your patience and understanding will make a difference!

Stay Informed: You'll stay updated on our latest programs, services, and policies, ensuring you can provide accurate information to callers.

Collaborate: Work closely with our team of call center professionals to continuously improve our customer service.

ESSENTIAL FUNCTIONS

  • Respond to phone and email inquiries from potential students and schedule appointments to meet with an Admissions Representative. Reschedule appointments as necessary.
  • Maintain campus admissions calendars to ensure appointment accuracy.
  • Distribute and mail school and program information to prospective students.
  • Maintain computer records of all telephone calls and inquiries received. Add leads into the student contact system.
  • Maintain the lead management system for record-keeping and reports.
  • Review weekly and monthly reports for all appointments, leads, interviews, and enrollments.
  • Distribute bulk mailings to all prospective applicants.
  • Contact no-shows to encourage them to reschedule their appointment.

MINIMUM QUALIFICATIONS

  • A high school diploma or equivalent education is required. Associate or Bachelor's degree preferred.
  • Two (2) years of call center, administrative, or customer service experience required.
  • Sales or Admissions/Higher Education experience preferred.
  • Experience using a contact management database preferred.
  • Excellent verbal and written communication skills.
  • Any equivalent combination of training, education, or experience that meets the minimum qualifications.

COMPENSATION & BENEFITS

  • Hiring Range - $17.84 to $21.40
  • Medical (PPO & 2 HDHP with HSA), Dental & Vision
  • Paid Time Off (PTO) & Holiday Pay
  • 401(k) Plan
  • Employee Stock Ownership Plan (ESOP)
  • Short & Long-term Disability
  • Basic Life Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO) & Holiday Pay
  • Tuition Reimbursement
  • Health & Wellness Program

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About the Company

P

Pima Medical Institute

Pima Medical Institute started changing lives in 1972 when Richard Luebke Sr. and his wife, JoAnn, brought to life their dream of providing quality medical career education. They opened the first campus in Tucson, Arizona, preparing students to become nursing assistants. Eventually Richard Luebke Jr. and Mark Luebke took the helm, introducing more programs and opening additional campus locations to meet the country’s growing demand for quality healthcare professionals.

In 2015, Fred Freedman became Pima Medical’s President and Chief Executive Officer after serving the college as Chief Operating Officer. He has been with Pima Medical since June of 2000. He’s leading Pima Medical into the future, with growth, innovation and a keen eye on what healthcare providers need in great employees. We encourage you to become part of the Pima Medical Institute family, where you can help make a difference in the lives of our students today and educate future professionals.

As our community of students continues to grow, so does our community of talented staff. We truly believe that our people are the heart of our organization, and as we grow, we continue to hold ourselves accountable to the values that support those people.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Education
EMPLOYEE BENEFITS
Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Life Insurance, Military Leave, Paid Sick Days, Parking, Prescription Drug Coverage, Professional Development, 401K
FOUNDED
1972
WEBSITE
https://jobs.pmi.edu/

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