EDEN EAST is a portfolio of skilled nursing on the East Coast. As an industry-leading provider of post-acute care, Eden has been dedicated to changing the way healthcare is delivered. We are passionate about elevating and enhancing our employees as they are the core of the care and love we aim for, cultivating a family-like environment to ensure our residents are treated like family.
Edenbrook Yeadon, a well-established and a trusted provider in the skilled nursing space located in Yeadon, PA, and a proud member of Eden East, is looking for a Admissions Coordinator to join our team.
Job Title: Admissions Coordinator
Position Summary:
The Admissions Coordinator serves as a key liaison for prospective residents and families, ensuring a seamless, organized, and welcoming admission experience. This role is responsible for coordinating all aspects of the intake process while maintaining accuracy, compliance, and a high standard of customer service.
Core Functions Competencies
- Acts as the primary contact for inquiries, providing exceptional customer service and facilitating smooth resident transitions
- Coordinates room readiness to support timely and efficient admissions
- Conducts both scheduled and walk-in tours with professionalism and a welcoming approach
- Ensures all admission documentation is completed accurately and in compliance with regulatory standards
- Maintains current and accurate resident records within the EMR system
- Communicates effectively with residents, families, and interdisciplinary teams with empathy and professionalism
- Demonstrates strong attention to detail, organization, and compliance awareness
- Maintains composure in a fast-paced environment while managing multiple priorities with urgency and efficiency
- Collaborates with clinical, administrative, and leadership teams to support census growth and admissions flow
- Takes ownership of outcomes related to admissions performance and resident satisfaction
- Completes additional duties as assigned
Key Responsibilities
Admissions Guest Relations
- Serve as the main point of contact for residents and families throughout the admission process
- Assist with completion of all admission requirements, including financial and medical documentation
- Provide support and guidance to families on the day of admission to ensure a smooth transition
- Uphold resident comfort, dignity, and privacy at all times
- Foster a welcoming and respectful environment for all guests and visitors
Facility Readiness
- Ensure rooms are properly prepared prior to resident arrival
- Support overall facility preparedness for incoming admissions
Administrative Support
- Perform clerical tasks such as filing, documentation, and record maintenance
- Maintain and update the admissions filing system
- Retrieve and manage records as needed
Communication Reporting
- Provide daily census updates to the interdisciplinary team
- Manage internal and external communications related to admissions
- Escalate resident or family concerns to appropriate leadership
- Report safety hazards, equipment issues, and supply needs promptly
Safety Compliance
- Adhere to infection control protocols and standard safety procedures
- Follow established guidelines when using equipment and performing duties
Meetings Development
- Participate in meetings and required in-service trainings
Reporting Structure
- Reports directly to the Facility Administrator
- Maintains a dotted-line relationship with the Regional Team
Qualifications
- Minimum of one (1) year of admissions experience in a skilled nursing facility
- Prior experience in admissions or community outreach within a similar setting preferred
- Experience with PointClickCare (PCC) or similar EMR systems
- Proficient in Microsoft Office (Word and Excel)
- Strong organizational, multitasking, and clerical skills
- Excellent communication and interpersonal abilities
- Compassionate, service-oriented approach when working with residents and families
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Skilled nursing facility: 1 year (Required)
- PointClickCare: 1 year (Required)
- Skilled Nursing admissions/community outreach: 1 year (Required)
Work Location: In person