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Admissions Assistant

Acadia Healthcare

Canton, SD

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JOB DETAILS
SKILLS
Administrative Skills, Behavioral Health, CPR Certification, Communication Skills, Community and Social Services, Customer Relations, Customer Support/Service, Data Entry, Documentation, Establish Priorities, Financial Management, Funding, Healthcare, Insurance, Insurance Claims, Logistics, Medical Records, Multitasking, Organizational Skills, Patient Admissions, Resolve Customer Issues, Social Work, Telephone Skills, Time Management
LOCATION
Canton, SD
POSTED
1 day ago
Overview

Full-Time | Monday-Friday 9:30am-6:00pm | Rotating Weekend Shift

Keystone Treatment Center is seeking a dedicated Admissions Assistant to join our mission-driven team supporting individuals seeking Substance Use Disorder (SUD) treatment. This role is ideal for someone who thrives in a fast-paced, compassionate environment and is committed to helping clients take their first steps toward recovery.
What You'll Do
  • Serve as the first point of contact for potential clients and families seeking treatment
  • Guide individuals through the admissions process with empathy, professionalism, and clarity
  • Discuss funding options, insurance coverage, and financial responsibilities
  • Coordinate transportation logistics to ensure safe and timely arrival for treatment
  • Collaborate with clinical, administrative, and outreach teams to support smooth admissions
  • Maintain accurate documentation and uphold confidentiality standards
  • Participate in a rotating weekend schedule to support 7-day admissions needs
What We're Looking For
  • Strong communication skills and the ability to speak with clients in crisis with compassion
  • Comfort discussing financial matters, insurance benefits, and payment options
  • Ability to multitask, prioritize, and stay organized in a dynamic environment
  • Experience in healthcare, behavioral health, customer service, or admissions is a plus
  • A commitment to supporting individuals on their recovery journey
Responsibilities

ESSENTIAL FUNCTIONS:
  • Greet and search new patients and those transporting patients upon arrival.
  • Review prospective admissions against approved admission criteria, policies and procedures.
  • Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims and answering phones.
  • Complete paperwork necessary to admit patient to the assigned program and explain forms prior to patient signing, notify clinical lead of patient's arrival and escort the patient and documentation to appropriate location within the facility.
  • Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
  • Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
  • Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
OTHER FUNCTIONS:
  • Perform other functions and tasks as assigned.
Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
  • High-school diploma, GED, or equivalent required.
  • Bachelor's degree in a social services field preferred.
  • One or more years' experience in healthcare preferred.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
  • CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
  • First aid may be required based on state or facility.


ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.

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About the Company

A

Acadia Healthcare

Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country. Acadia provides premier psychiatric and chemical dependency services to its patients in a variety of settings, including inpatient psychiatric hospitals, residential treatment centers, outpatient clinics, and therapeutic school based programs.

Acadia Healthcare’s mission is to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders.

Acadia’s management style and philosophy is one of collaboration and flexibility as we create an energetic and team oriented service delivery system. Our organization values input from employees, physicians, and all strategic alliances. As evidenced in our mission statement, Acadia Healthcare’s mission is to create behavioral health centers where people receive care that enables them to regain hope in a supportive, caring environment. We want Acadia to be synonymous with excellent care, phenomenal customer service and an unparalleled commitment to our patients, staff, physicians, and community.

Acadia is a provider of inpatient behavioral healthcare services. Acadia operates a network of 201 behavioral healthcare facilities with approximately 8,300 beds in 37 states, the United Kingdom and Puerto Rico. Acadia provides psychiatric and chemical dependency services to its patients in a variety of settings, including inpatient psychiatric hospitals, residential treatment centers, outpatient clinics, and therapeutic school-based programs.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
2005
WEBSITE
http://www.acadiahealthcare.com/