Admission Coordinator II

Pikes Peak Hospice & Palliative Care, named one of The Gazette’s Best Workplaces of 2025, is a trusted leader in compassionate end-of-life care. Our dedicated professionals provide exceptional support to every patient and family, and they stay because of our supportive culture, high clinical standards, and meaningful connections throughout the organization and community. 

Pikes Peak Hospice & Palliative Care has an immediate opening for an Admissions Coordinator II position.

LOCATION: Colorado Springs, CO

STATUS: Full-time

SCHEDULE: Monday-Friday, 9:00a - 6:00p, rotating weekends

PAY RANGE: $23.63 - $27.77 per hour

SUPPLEMENTAL PAY: Based on position, schedule and/or availability: Overtime

MILEAGE AND EXPENSE REIMBURSEMENT: Sixty-two and a half cents per mile – one of the highest in the industry!

CULTURE, BENEFITS AND PERKS: 

• We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life. 
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000 
• Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear 
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

REWARDING WORK YOU WILL DO:

The Admissions Coordinator II performs professional work planning and coordinating supportive services to hospice and/or palliative patients and their families. Acts as a patient and family advocate with outside agencies to assure maximum care is received. Provides excellent service to internal and external customers in regards to admissions for Hospice and Palliative health services. Answers incoming calls and provides information regarding hospice, palliative and/or home health care programs and admissions criteria to external and internal customers.

• Provides information to patients, families, and facilities to explain care options including in the home, long-term care, assisted living care and/or hospice inpatient facility settings. Effectively works with discharge planners and referral sources.
• Collaborates with the Medical Community via phone, EMR system, email, etc. to ensure timely customer service and communication.
• Meets with patients and families to assess appropriateness for hospice or palliative care in the home, long-term care or assisted living facilities, or hospital setting. Effectively works with discharge planners and referral sources. Promotes holistic approach to assessment of patient care needs. Completes full Explanation of Benefits (EOB) as primary function of the position.
• Effectively provides information, communication and educates patients, families, physicians, and other referral sources regarding hospice and palliative services. Demonstrates appropriate referrals to community sources for financial, instrumental, and legal assistance.
• Works closely with Business Development and Clinical team/staff to ensure timely patient care.
• Efficiently and accurately completes all data entry. Initiates and presents admission paperwork to appropriate patients and families based on the need, payer source, financial benefit, and legal assistance.
• Collaborates with IDG members to ensure optimal patient/family care. Educates patients, families, staff, and community about End of Life issues.
• Verifies insurance coverage, obtains authorization for admission, orders durable medical equipment (DME), provides necessary documents, and forwards to appropriate hospice staff as back up to Insurance Specialist or as needed.

WHAT WE ARE GOING TO LOVE ABOUT YOU:

• Minimum Education:   Two (2) years college required. Degree from an accredited university in medical, business or human relations preferred.
• Minimum Experience:  One/two (1-2) years of experience in a hospice or other clinical setting.

PHYSICAL REQUIREMENTS:

• Ability to lift/carry a minimum of 30 lbs.

Care Synergy is a network of mission driven, nonprofit healthcare organizations dedicated to caring for very ill, frail, and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort, dignity, and quality of life.

The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorado’s Front Range that share resources, expertise, and infrastructure to deliver high quality, compassionate care. Collectively, the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice, home health, palliative care, CAPABLE, wellness, and PACE programs.

Across the Care Synergy network, the organizations provide significant community impact, including more than 7,000 hospice patients served annually, more than 2,000 palliative care patients, more than 355,000 hospice days of care each year, and more than $1.6 million in charitable care provided annually.

Care Synergy affiliated programs include The Denver Hospice, Pathways Hospice, Pikes Peak Hospice and Palliative Care, Colorado Visiting Nurse Association, CAPABLE, and Superior Medical Equipment, along with PACE programs including Colorado PACE and Pathways PACE.  

If you need assistance completing the electronic application please contact our Talent Acquisition team via email at cs-recruitment@caresynergynetwork.org. You may also call the Human Resources Department at (303) 228-5647. Applications can be completed in-person at any one of our affiliate office locations.

The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.