Administrative/Surgical Scheduling Coordinator

Summary:

• Location: 67 Millbrook Street, Worcester, MA
• Work Mode: Onsite
• Duration: 13-week contract with the possibility to extend and/or convert to a permanent position based on performance and business need.
• Full-Time | Monday – Friday | 8:30 AM – 5:00 PM (40 hours/week)

Responsibilities:

• Greet patients and visitors for scheduled and urgent appointments.
• Verify patient demographics and insurance information.
• Collect co-payments and obtain treatment and billing authorizations.
• Assess patient needs and coordinate referrals for financial counseling, interpreter services, and social services.
• Answer, screen, and route incoming phone calls.
• Schedule routine and urgent appointments, procedures, diagnostic testing, and ancillary services.
• Coordinate appointments involving multiple providers and treatment areas.
• Prioritize scheduling to maximize patient care and provider efficiency.
• Provide patients with verbal and written preparation instructions for procedures and testing.
• Obtain insurance prior authorizations, pre-certifications, and referrals.
• Verify insurance eligibility and resolve discrepancies.
• Facilitate prescription renewal requests within established guidelines.
• Prepare patient information for provider visits.
• Update electronic medical records accurately and timely.
• Review billing discrepancies and assist with corrections.
• Maintain accurate records, logs, scheduling documentation, and patient files.
• Perform administrative duties including faxing, scanning, filing, mail distribution, spreadsheets, and data entry.
• Prepare reports and spreadsheets as requested by providers or leadership.
• Process patient co-payments and maintain accurate reconciliation records.
• Compose routine correspondence and standard patient communications.
• Support clinicians, residents, and staff with day-to-day administrative functions.

Requirements:

• High School Diploma or equivalent required.
• Minimum 3 years of related healthcare scheduling experience, or 1 year with an Associate's or Bachelor's degree.
• Experience scheduling patient appointments in a healthcare setting.
• Experience with insurance verification, referrals, and prior authorizations.
• Experience working in a high-volume phone environment.
• EPIC or comparable EMR/EHR experience.
• Strong communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to prioritize multiple scheduling requests simultaneously.
• Professional demeanor with exceptional customer service.
• Ability to work independently under pressure.
• Strong attention to detail and ability to maintain HIPAA compliance and patient confidentiality.

Preferred Skills:

• Associate's or Bachelor's degree preferred.
• Patient Access Representative, Medical Scheduler, or Scheduling Coordinator experience.
• Experience with procedural, specialty clinic, imaging, radiology, GI/endoscopy, or surgery scheduling.
• Proficiency in Microsoft Office Suite and healthcare scheduling software.
• Strong computer and data entry skills.
• Experience with multi-line phone systems.