Administrative Support Specialist

Administrative Support Specialist Salary $38,993.00 - $50,466.00 Annually

Location: Wilson, NC

Job Type: Full-Time

Job Number: 2025-47

Division: Academic Affairs

Opening Date: 02/04/2026

Description The Administrative Support Specialist reports to an academic dean and provides high-level administrative support to multiple academic and short-term training program areas. This role plays a critical part in ensuring the smooth and efficient operation of these departments by managing daily administrative tasks, coordinating communications, supporting faculty and students, and assisting with instructional processes and events.

Essential Duties and Responsibilities

Administrative Support Provide administrative and organizational support for assigned curriculum and short-term training programs, across departments. Coordinate and schedule meetings, appointments, and events across departments. Maintain calendars, prepare meeting agendas, record and distribute meeting minutes. Maintain inventory of office supplies, and use institutional P-card to make payments and purchase instructional materials and supplies when necessary. Document course interest inquiries from students and distribute the information to the appropriate program coordinator, department chair, and dean. Ensure program documents created for external use are up to date, accurate, and accessible, before submitting for external distribution in print and electronic format.

Communication and Customer Service Serve as a point of contact to connect students, faculty, staff, and visitors to the appropriate office or individual for assistance. Respond to inquiries via phone, email, and in person in a professional and timely manner. Facilitate communication between academic departments and other college offices as needed. Collect and maintain content for the academic and short-term program pages on the website - compile and submit all necessary information to the Dean of Teaching and Learning.

Academic and Program Support Assist with course scheduling, room reservations, and faculty assignments. Track and collect departmental textbook orders and instructional materials for faculty. Support the preparation of syllabi, course packets (short-term courses), and other instructional materials. Assist deans with performing course readiness checks in the learning management system (LMS). Distribute part-time faculty contracts (curriculum and short-term) using an electronic approval and routing process.

Data and Records Management Maintain accurate records, files, and databases related to course offerings, program operations and enrollment. Assist in compiling data and reports for the department. Review and process departmental time sheets and part-time faculty contracts.

Event and Project Coordination Plan and host program events - including but not limited to advisory board meetings, information sessions, and student recognition events. Support special projects, college-wide events, and community outreach efforts for the department.

College-wide Expectations WCC places a high value on creating an engaged, collaborative campus environment; therefore, employees are required to complete their work hours in person on WCC's campus. By working on campus and in person, employees have greater opportunities to engage with students and co-workers, attend on-site meetings and presentations, recruit students, and support local business and industry partners. Communicates clearly and frequently in writing and speaking to ensure consistency of purpose and vision. Works collaboratively with all members of the college community. Understands and supports the college's mission, vision, and values. Remains current on emerging higher education and division-relevant issues. Fosters a work environment characterized by transparency, trust, and professionalism. Retains a focus on the student experience, specifically, ensuring instructional rigor, fostering students' sense of belonging, and developing their soft skills.

Education and Experience

Required:

• Associate degree
• Minimum of two (2) years of administrative or office support experience, preferably in an academic or educational setting
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong organizational, communication, and interpersonal skills
• Ability to work independently and manage multiple tasks simultaneously across departments

Preferred:

• Experience working in a community college or higher education environment
• Familiarity with academic and career program structures

Work Environment and Schedule Standard office setting with occasional need to attend meetings or events outside normal hours. Position may require walking between buildings across campus. Position may require night or weekend hours.

Unofficial transcripts must be included with your online application before submission or sent directly to Human Resources immediately after applying. Failure to provide transcripts may result in your application not being fully considered.

Wilson Community College is an Equal Opportunity Employer. In accordance with the ADA, if you require a reasonable accommodation to apply for this position, please notify the Human Resources Office.

Why Join Wilson Community College? At Wilson Community College, we believe in the power of community, education, and excellence. You'll work in a supportive, mission-driven environment that values integrity, innovation, and collaboration. We offer competitive compensation, state benefits, and opportunities for professional growth.

Longevity Longevity is a yearly lump-sum payment you receive after working 10 years:

• Years of Service Longevity Rate
• Less than 10: 0% of Salary
• 10 but less than 15: 1.5% of Salary
• 15 but less than 20: 2.25% of Salary
• 20 but less than 25: 3.25% of Salary
• 25 or More: 4.5% of Salary

Annual Leave You earn 12 days per year (8 hours per month). This leave can accumulate indefinitely. When you retire, available sick hours will convert to creditable service with the Retirement System.

Sick Leave You earn 12 days per year (8 hours per month). This leave can accumulate indefinitely. When you retire, available sick hours will convert to creditable service with the Retirement System.

Holidays New Years M.L. King, Jr. Day Good Friday Memorial Day Independence Day Labor Day Veteran's Day (may be taken at Winter Break) Thanksgiving (2 days) Winter Break

Health Insurance You may join the State Health Plan. There is an employee contribution to the State Health Plan; however, the State pays a portion of the monthly premium as well. Dependents may also be covered. You may elect 70/30 coverage or 80/20 coverage. Upon retirement, coverage may continue; however, it depends on the conditions under which you retire.

Retirement Teachers' and State Employees' Retirement System (TSERS)

• Six percent of your gross salary as pre-taxed dollars goes into your retirement account monthly.
• A death benefit of one time's your annual salary (minimum $25,000 and maximum $50,000) is provided to you once you have been in the system for one year.
• Once you have completed five years in the system, you are considered to be vested.
• Unreduced Retirement Benefits are available as follows:
• Age 65 with 5 years of service
• Age 60 with 25 years of service
• Any age with 30 years of service

Disability Income Plan

• Is provided through TSERS.
• The plan provides short-term benefits after one year in the system.
• After a sixty-day waiting period, the plan pays 50% of your salary and longevity up to $3,000 per month for one year.
• It also provides long-term benefits after you are vested (5 years in the system). The plan pays 65% of your salary and longevity, up to $3900 per month until the disability ends. Long-term benefits include health coverage and the death benefit. Payments will be reduced if you are receiving social security disability benefits or workers compensation benefits.

Workers Compensation Upon an accidental injury on the job, you will be covered by Workers Compensation. You should notify your supervisor and Human Resources immediately when an accident or injury on the job occurs.

Optional Benefits 401(K), 457 529 College Tuition Plan NC Flex Benefits Colonial Life FREE TUITON Full-time college employees may enroll in one curriculum or continuing education course per semester at the College without tuition or registration fee charges.

Personal Observation Day Eligible employees may receive 8 hours of paid leave on a single day of personal significance each calendar year. May include days of cultural and/or religious importance, but it is not limited to those. It may be any day that is significant to the eligible employee.

Foundation YMCA of Wilson Full-time Wilson Community College employees are eligible for a corporate discount with the Foundation YMCA of Wilson.

Application Questions

1. What is your highest level of education?
2. How many years of administrative or office support experience do you have?
3. Years of experience, if any, in an educational or academic setting.