Administrative Support Specialist

The Auburn University Office of Enrollment Services, Operations seeks an Administrative Support Specialist I/II, who will assist in the development, maintenance, review and update of the TigerStripe Tele-counseling program communications while supervising student employees, which includes interviewing and managing the tele-counseling staff.

NOTE: Position hours are Monday - Thursday 9:30 am - 6:30 pm and Friday 7:45 am - 4:45pm

Special Instructions

Required Documents:

• Resume
• Cover letter

Combine into one document and upload your cover letter and resume under the “Resume Upload” section (maximum file size: 5 MB). 

• Advises others on processes, procedures, and services; and resolves policy-related or procedural problems. Provides information to and facilitates communication between administrators, faculty, staff, prospective and incoming students and their families, stakeholders, and participants concerning the undergraduate admissions application process, the Auburn Student Experience, and Auburn University.

• Gathers information and prepares various reports and correspondence; researches and resolves issues. Creates, coordinates, builds, audits, and maintains all forms, training materials, inquiries, scripts, and reports for all Tele-counseling calls.

• Provides budget tracking and coordination for a unit or department.

• Plans and coordinates large or complex projects, writes, plans, coordinates, manages, and edits an assortment of communications for each Tele-counseling call (including scripts, FAQs, email communications, and other requests).

• Performs specialized technical duties and coordinates processes. Coordinate and gather all appropriate information needed for each individual script, FAQ, form, query, and call.

• Reviews and verifies documentation for completeness and compliance with policies and procedures.

• Assists in the development and maintenance of data and databases to ensure accurate and accessible records for all programs’ listservs, address lists, stakeholders, and program attendees.

• Performs a variety of clerical duties, which may include (but not limited to): typing& correspondence, filing/folders, recordkeeping/compilation/data entry, preparation/processing forms (high school transcript evaluation), calendars and scheduling, mail distribution and outgoing prospective student mailings, travel/expense vouchers, telephones and greeting, supplies/inventory, limited supervision of clerical or student work, other support duties of similar difficulty.

Level I:

• High school diploma or equivalent and 4 years of experience in administrative support services.

Level II:

• High school diploma or equivalent and 6 years of experience in administrative support services.

Substitutions Allowed for Experience:

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

• Knowledge of extensive body of rules, precedents, procedures, applicable to administrative support work.

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
• Ready to lead and shape the future of higher education? Apply today! War Eagle!