Administrative Support Assistant (CYS) (Developmental) NF-02/03

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Administrative Support Assistant (CYS) (Developmental) NF-02/03

Department of the Army

United States Army Installation Management Command

Child and Youth Services

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

This position is located at Child Development Center 3 at Fort Wainwright, Alaska. Position is Mission and Weather Essential.

Morale Welfare and Recreation (MWR) Child and Youth Services (CYS) Employee Childcare Fee applicable to employees working at least 15 hours per week:

• First Child: 100% childcare fee discount (all CYS employees)
• Second and Subsequent Child: At least 25% childcare fee discount (all CYS employees)

Learn more about this agency

Summary

This position is located at Child Development Center 3 at Fort Wainwright, Alaska. Position is Mission and Weather Essential.

Morale Welfare and Recreation (MWR) Child and Youth Services (CYS) Employee Childcare Fee applicable to employees working at least 15 hours per week:

• First Child: 100% childcare fee discount (all CYS employees)
• Second and Subsequent Child: At least 25% childcare fee discount (all CYS employees)

Learn more about this agency

Overview

Help

Accepting applications

Open & closing dates

05/21/2026 to 06/04/2026

Salary $19.73 - $28.69 per hour

Rate of pay for an NF-02 will be $19.73 to $25.64 per hour, NF-03 will be $46,060 - $59,878 per year.

Pay scale & grade NF 2 - 3

Location

1 vacancy in the following location:

Fort Wainwright, AK

Remote job No Telework eligible No Travel Required 25% or less - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time - This is a Regular Full-Time position with a minimum work week of 40 hours and eligible for benefits. Service Competitive

Promotion potential

3

Job family (Series)

• 0303 Miscellaneous Clerk And Assistant

Supervisory status No Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk

Trust determination process

• Suitability/Fitness

Financial disclosure No Bargaining unit status No

Announcement number C2SCNAFCY-26-12968172 Control number 870352600

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

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Duties

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• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children's departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Requirements

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Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
• Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
• May be subject to irregular hours, evening and/or weekends.
• Travel to on and off post locations is required.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicants relevant experience, skills, knowledge and abilities as they pertain to this position. Resumes should not include photos.

A qualified candidate must possess the following:

NF-02 Qualifications:

• Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook).

NF-03 Qualifications:

• Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
• Must possess experience demonstrating customer service and business communication skills.
• Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
• Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases.
• At least 1 year experience equivalent to the next lower grade level NF-02.

Highly qualified candidates will submit resumes that reflect experience utilizing automated database systems (e.g. CYMS--Child and Youth Management System) for childcare operations.

Applicants that possess the highly qualified criteria may be sent first for consideration. Additional certificates will be sent at managements request.

Referrals and selections can be made at either grade.

Education

This job does not have an education qualification requirement.

Additional information

Position is Mission and Weather Essential.

Area of Consideration

• This job is open to candidates worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

Manual Application Option

• If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
• Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:00PM CST on 06/04/2026 to ensure timely processing.
• Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs

• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Governments interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
• Applicants selected at the NF-03 level will be entitled to a 1.49% Cost of Living Allowance, contingent upon eligibility.

Incentives and Bonuses

• As an added employee incentive, the Department of Defense (DoD) granted approval to extend temporary limited commissary privileges (excluding the purchase of tobacco or alcohol products) to CYS employees. This temporary approval expires 31 December 2026.

Other

• Rate of pay for an NF-02 will be $19.73 to $25.64 per hour, NF-03 will be $46,060 - $59,878 per year.

Important Information Regarding Access to Certain Federal Facilities:

• Access to certain federal facilities may require a REAL ID-compliant drivers license/ID (marked with a star) or an Enhanced Drivers License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

Your Application may be Considered for Multiple Opportunities:

• After you apply, your application remains valid for three months and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.
• This announcement may be used to fill additional vacancies throughout the program. Management has the right to assign staff to locations as mission requires.

Discover Your Path to Success

• Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
• Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
• Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as youll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defenses overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, youll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your Application Matters: How We Will Review ItWe want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.

• Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
• We will consider your responses to our application questionnaire.
• If youre tentatively qualified, well take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.

Note: If its later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.

Understanding Eligibilities: What You Can Claim When Applying

When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.

Depending on your situation, you may be able to claim one or more of the following eligibilities:

• NAF Preference 1 Spouse Employment Preference (SEP)
• NAF Preference 2 Involuntarily Separated From the Military (ISMP)
• NAF Priority Consideration 1 Business Based Action (BBA)
• NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
• NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)

Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

Benefits

Help

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as youll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defenses overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, youll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.

Review our benefits

Required documents

Required Documents

Help

About Your Resume

• Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement.
• Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count. Click this link for more tips: https://help.usajobs.gov/faq/application/documents/resume/page-limit.
• Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

• To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.

Required Documents

• Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
• Resume

Other Accepted Documents

• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• DA 3434 or equivalent
• References or letters of recommendations
• PCS Orders
• Proof of Marriage Status
• Resume

How to Apply

Help

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number C2SCNAFCY-26-12968172. The complete application package must be submitted by 11:59 PM Eastern Time on 06/04/2026 to receive consideration.

• Click Apply to access the online application.

• You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

• Follow the prompts to select your resume and/or other supporting documents to include in your application.

• Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.

• You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

• After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.

• You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.

• It is the applicants responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

• Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/12968172.

• Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us.

• To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status

2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.

Agency contact information

CHRA NAF C2SC - Recruitment Branch

Phone 0000000000 Email usarmy.apg.chra-hqs.mbx.naf-central-recruitment@army.mil Address EV-NAF-W6L7AA US ARMY GARRISON FORT WAINWRIGHT

DO NOT MAIL

Fort Wainwright, AK 99703

US

Next steps

Our Next Steps to Review Your Application and Keep You Informed

1. Application Review

• Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
• If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.

2. Keeping You Informed

• If you provided an email address, youll receive a confirmation email letting you know weve received your application.
• As your application moves through the hiring process, well send you updates and notifications via email.
• Processing times may vary, but well do our best to keep you informed every step of the way.

Your Next Steps to Stay on Top of Your Application

1. Check Your Contact Information

• If your contact information changes after the job announcement closes, let us know as soon as possible.

2. Ensure You Receive Updates

• Double-check that your email address is accurate and that your inbox can receive messages from us,
• Make sure your mailbox isnt full and check your spam or junk folder to avoid missing important updates about your application.

3. Sign Up for Text Alerts

• Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

Were excited about your interest in this position and look forward to reviewing your application!

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

About Your Resume

• Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement.
• Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count. Click this link for more tips: https://help.usajobs.gov/faq/application/documents/resume/page-limit.
• Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

• To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.

Required Documents

• Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
• Resume

Other Accepted Documents

• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• DA 3434 or equivalent
• References or letters of recommendations
• PCS Orders
• Proof of Marriage Status
• Resume

How to Apply

Help

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number C2SCNAFCY-26-12968172. The complete application package must be submitted by 11:59 PM Eastern Time on 06/04/2026 to receive consideration.

• Click Apply to access the online application.

• You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

• Follow the prompts to select your resume and/or other supporting documents to include in your application.

• Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.

• You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

• After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.

• You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.

• It is the applicants responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

• Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/12968172.

• Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us.

• To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status

2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.

Expand Hide how to apply

Agency contact information

CHRA NAF C2SC - Recruitment Branch

Phone 0000000000 Email usarmy.apg.chra-hqs.mbx.naf-central-recruitment@army.mil Address EV-NAF-W6L7AA US ARMY GARRISON FORT WAINWRIGHT

DO NOT MAIL

Fort Wainwright, AK 99703

US

Next steps

Our Next Steps to Review Your Application and Keep You Informed

1. Application Review

• Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
• If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.

2. Keeping You Informed

• If you provided an email address, youll receive a confirmation email letting you know weve received your application.
• As your application moves through the hiring process, well send you updates and notifications via email.
• Processing times may vary, but well do our best to keep you informed every step of the way.

Your Next Steps to Stay on Top of Your Application

1. Check Your Contact Information

• If your contact information changes after the job announcement closes, let us know as soon as possible.

2. Ensure You Receive Updates

• Double-check that your email address is accurate and that your inbox can receive messages from us,
• Make sure your mailbox isnt full and check your spam or junk folder to avoid missing important updates about your application.

3. Sign Up for Text Alerts

• Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

Were excited about your interest in this position and look forward to reviewing your application!

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

United States Army Installation Management Command

Join our Child and Youth Services (CYS) team and provide assistance to children in strengthening their social/emotional/academic development, particularly in the areas of science, technology, math and resiliency. As an added employee incentive, the Department of Defense (DoD) granted approval to extend temporary limited commissary privileges (excluding the purchase of tobacco or alcohol products) to CYS employees. This temporary approval expires 31 December 2026.

Why do our employees love working for Child and Youth Services (CYS)? We invest in you! Our team will help you enhance your skills by providing annual on-the-job training, development opportunities, and much more! Not only are we making a difference but we offer a friendly and creative atmosphere, competitive pay and great benefits. We are not just an employer, we are a community!

These positions will be used to fill positions across the CYS program in different facilities and age groups. Referrals will be based on the preferences you indicate in the application process.

This is an open continuous announcement to provide a ready pool of available applicants as needed. Applicants will be referred to selecting officials as vacancies occur based on the date of application.

Agency contact information

CHRA NAF C2SC - Recruitment Branch

Phone 0000000000 Email usarmy.apg.chra-hqs.mbx.naf-central-recruitment@army.mil Address EV-NAF-W6L7AA US ARMY GARRISON FORT WAINWRIGHT

DO NOT MAIL

Fort Wainwright, AK 99703

US

Visit our careers page

Learn more about what its like to work at United States Army Installation Management Command, what the agency does, and about the types of careers this agency offers.

https://wainwright.armymwr.com/

Summary

This position is located at Child Development Center 3 at Fort Wainwright, Alaska. Position is Mission and Weather Essential.

Morale Welfare and Recreation (MWR) Child and Youth Services (CYS) Employee Childcare Fee applicable to employees working at least 15 hours per week:

• First Child: 100% childcare fee discount (all CYS employees)
• Second and Subsequent Child: At least 25% childcare fee discount (all CYS employees)

Learn more about this agency

Overview

Help

Accepting applications

Open & closing dates

05/21/2026 to 06/04/2026

Salary $19.73 - $28.69 per hour

Rate of pay for an NF-02 will be $19.73 to $25.64 per hour, NF-03 will be $46,060 - $59,878 per year.

Pay scale & grade NF 2 - 3

Location

1 vacancy in the following location:

Fort Wainwright, AK

Remote job No Telework eligible No Travel Required 25% or less - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time - This is a Regular Full-Time position with a minimum work week of 40 hours and eligible for benefits. Service Competitive

Promotion potential

3

Job family (Series)

• 0303 Miscellaneous Clerk And Assistant

Supervisory status No Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk

Trust determination process

• Suitability/Fitness

Financial disclosure No Bargaining unit status No

Announcement number C2SCNAFCY-26-12968172 Control number 870352600

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