Analysis Skills, Billing, Communication Skills, Corporate Policies, Customer Support/Service, Detail Oriented, Fitness, Microsoft Excel, Microsoft Word, Presentation/Verbal Skills, Problem Solving Skills, Sales, Time Management, Writing Skills
Administrative Specialist - CT & MI region
Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs!
What We LOVE: People. Fitness. Teamwork. Fun. Changing Lives.
What You'll DO:
Club Compliance:
- Oversee all paperwork for new memberships and PT services, ensuring paperwork is filled out accurately and in line with membership and PT compliance
- Process all membership and personal training member documents
- Responsible for reporting all Membership and PT Sale discrepancies to club management and Area Director
Customer Service Support:
- Accurately provide Management with all member information necessary to ensure timely resolution to any customer service issues
- Work as the liaison between the club, billing company and customer service department
Key Qualifications:
- Experience in Word and Excel a must
- Working knowledge of business management is required
- Must have the ability to adapt learning to incorporate new technologies
- Effective communication skills: oral & written
- Knowledge of company policies/procedures & willingness to learn
- Ability to work with confidential, sensitive information and maintain discretion
- Strong organization, time management and problem-solving skills are required
- Strong attention to detail and analytical skills are required
- Ability to consistently meet daily, weekly and monthly deadlines
- Demonstrates initiative, a "roll up the sleeves" mentality and ability to work with a sense of urgency